First Response Engineer

Prog-It is for looking an addition our versatile support team in Vantaa

If you have worked a few years with desktop support and have had exposure to Azure, M365, Intune and Admin center but want to work deeper with those services, look no further!

As an First Response Engineer in Prog-It you will work in modern system configurations with high demands for security, reliability, and flexibility. You will have the opportunity to take a bigger responsibility and work more in-depth with the systems we use.

The work will vary and include tasks and responsibilities such as:

• Daily infrastructure activities, such as troubleshooting and issues resolution.
• Setting up environments and resources as per customer change requests.
• Administration of Windows servers and Azure resources using Windows Admin Center and the Azure Dashboard.
• General administration and security measures in M365 Administrator and Intune.
• Automation and scripting using tools like PowerShell to streamline tasks and manual work.
• On-site customer support, including network, server, and workstation assistance.

Your Profile and Qualifications:

We are looking for individuals with at least one year of experience with IT infrastructure in medium-sized environments. Having a broad overall experience is more valuable than deep specialization.

You should have knowledge in several of these areas:

• Administration of Microsoft systems through Windows Admin Center.
• Administration in M365, Intune, and Entra.
• Troubleshooting skills for both Mac and Windows.
• Working with file synchronization and sharing tools like Datto or similar systems.
• Automation of manual tasks using PowerShell, for instance.

Having certifications or training in areas like Windows Server, Azure, or M365 is highly advantageous.

To succeed with us, you are a person who is:

• Driven and engaged - You can have direct dialogue with our customers and guide them through the technical landscape on your own.
• Solution-oriented and understands system architecture at a general level.
• Communicative and possesses good teamwork skills.
• A driver's license is required.
• you should be able to express yourself fluently in speech and write professional texts in English and Finnish.

Our Offer:

• A pleasant work environment with an office conveniently located with good transportation options in Vantaa.
• Varied and versatile work.
• Interesting clients.
• Dedicated competency development during working hours
• You get to work with and in international teams.
• Competitive salary, collective agreement, and bonus system.
• Generous wellness allowance and occupational pension.