Service Delivery Manager

Join our dynamic team at Dustin Finland as a Service Delivery Manager, where you'll play a pivotal role in ensuring customer satisfaction, collaborating with diverse teams, and driving continuous improvement in service delivery.
If you're ready for an independent, flexible role with ample opportunities for growth and development, this could be the perfect fit for you.

This is what makes the position as Service Delivery Manager unique

• Take on a crucial role in a rapidly expanding team and company, where your contributions directly shape operational success and customer satisfaction.
• Play a pivotal role in contributing to significant growth opportunities.
• Collaborate with knowledgeable colleagues in a friendly and supportive environment, where continuous development opportunities and a shared culture of success drive collective achievement.

At Dustin Finland, we embrace a culture of continuous growth and camaraderie. Our team is not only dedicated to professional development but also values creating a supportive environment where knowledge sharing is encouraged. With regular Fika sessions, we bond over coffee, fostering collaboration and friendship while working towards our common goals. Hiring Manager
My name is Kari Salmi. I am the hiring manager for this role. As a leader, I'm friendly, empathic and support the 'Win as a team' mentality. I'm straightforward and value open and honest communication.

Your role & influence as Service Delivery Manager Responsibility : 
You will be given responsibility for ensuring seamless fulfillment of contracts and translating customer requirements into operational goals, acting as the crucial link between the customer and internal teams at Dustin Finland, while also managing pricing and product details in customer catalogues to guarantee agreement compliance. Collaboration :
Together with your team, you take care of delivering exceptional service to our customers, collaborating closely not only with your immediate team members but also with departments such as Sales, Project Management, Operations, Purchasing, and other stakeholders, ensuring seamless coordination and communication across all levels of the organization. Core activities:

• Securing the SLA and proactively preventing breaches of contract
• Facilitating internal and external customer team meetings to ensure effective communication and collaboration
• Managing product and price agreements to align with customer needs and company objectives
  

This is what we imagine you bring to the table
We envision you as a self organized and driven individual who thrives on interaction and teamwork, with a structured approach to problem-solving and excellent communication and administrive skills.

Additionally, it's important that:

• You have a bachelor's degree level of working and thinking
• You possess experience within a similar role
• If you experience within the IT industry, this is a huge advantage
• You demonstrate fluency in both Finnish and English, both written and spoken

What can you expect next? We will treat your application anonymously. We expect the following steps in the recruitment process:

• Telephone screening with Talent Acquisition Partner: Rianne Onckels
• 1st interview with the Hiring Manager: Kari Salmi
• Assessment 
• 2nd interview with the Hiring Manager: Kari Salmi and a collegue within the Team

For questions about the position, please contact the recruiter Rianne Onckels through e-mail: