Client Support Representative - Remote Work

Job Description:

As a Client Support Representative at Inscripta, you will be responsible for providing remote support to our clients in Espoo, Uusimaa, FI. You will be the first point of contact for clients who have inquiries or require assistance with our products and services. Your main responsibilities will include handling incoming calls and emails, troubleshooting technical issues, providing product information, and ensuring customer satisfaction.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and providing solutions in a timely manner - Troubleshoot technical issues and escalate to the appropriate team members if necessary - Provide product information and guidance to clients - Document client interactions and maintain accurate records in the CRM system - Collaborate with internal teams to resolve client issues and improve overall customer experience - Identify opportunities for upselling and cross-selling products and services to existing clients

Requirements: - Bachelor's degree in a related field - 3 years of experience in a customer support or client services role - Excellent communication skills and a customer-oriented approach - Independent and driven personality traits - Attention to detail and strong strategic planning skills - Ability to work remotely and independently - Proficiency in using CRM systems and other relevant software

Benefits: - Free accommodation for remote working - Medical coverage for you and your dependents - Company-provided equipment for remote work

Working Environment: At Inscripta, we encourage calculated risk-taking to drive innovation and progress. We value creativity, collaboration, and continuous learning. As a Client Support Representative, you will have the opportunity to work in a dynamic and fast-paced environment where your contributions are valued and recognized.

Equal Opportunity Statement: Inscripta is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-22

If you meet the requirements and are interested in joining our team as a Client Support Representative, please submit your application by the deadline. We look forward to reviewing your application and potentially welcoming you to our team at Inscripta.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.