Cryo Service Engineer Technology Operations · IQM Germany

IQM is the European leader in superconducting quantum computers, established in Espoo, Finland.Since 2019,we have grown to 270+ employees and have established subsidiaries in Germany, Spain, France, the USand Singapore. We build quantum computers for research laboratories and supercomputing centers. For industrial customers, we deliver quantum advantage through our unique application-specific co-design approach.

We build world-leading quantum computers for the well-being of humankind now and for the future.

We are now looking for a Cryo Service Engineer to strengthen our team! In this role, you will beworking closely with R&D teams, releasing them from routine hardware tasks. This includes the installation of quantum hardware,warming, opening, closing, cooling, and maintaining dilution fridges, LN2 refilling, including creating and maintaining service schedules; and reacting to ad hoc requests. After training, bug fixing can be included in the tasks.

To succeed in the role, we are looking for a person who is willing to learn about IQM products, has experience in quantum computer related hardware or similar environments (HPC, data centers etc.), e.g., a dilution fridge, and has strong service thinking.They should have excellentplanning skills to developschedules of service tasks, execute those, and create and improve the related documentation. They will be hands-on users and bring back feedback and improvement ideas to the development teams.

What will I be doing?

• Maintain internal IQM dilution fridges, i.e. keep them operational, including all surrounding HW and equipment, including preventive and scheduled maintenance
• Deliver support for external customer services
• Develops technical support processes, practices, and systems further, including digitalization of workflows and methods
• Execute for all required services and maintenance
• Incident response regarding utility outages as well asL1 incident responses for online offerings.
• Deliver support in new build of cryostats and quantum computers
• Coordinate on new developments and provide feedback for other functions.
• Ensuring Health and Safety in daily work.
• Sustain the 5S ways of working

What skills do I need?

• Problem solving of complex technical problems
• Process knowledge: technical support and maintenance
• Systems and tools knowledge: trouble ticket systems, troubleshooting tools, knowledge management systems
• Technical knowledge: Complex computer systems, cryogenic systems
• Verbal and written communications in English to customers, stakeholders and colleagues
• Mentoring and training skills to colleagues andstakeholders
• Knowledge management know-how and experience
• Innovation experience re services, processes and products
• Develops plans, measure outcomes and improves efficiency in standard operating procedure (SOP)

What can I expect from IQM?

• A great opportunity to perform world-class R&D and implement cutting-edge technology
• Cutting-edge manufacturing and laboratory infrastructure
• Sufficient financial backing for ambitious projects
• An opportunity to work with a passionate and diverse team on an important mission
• A unique opportunity to make a real impact on the future of quantum
• Growth and progress in a creative and open start-up environment

Meet our people and hear more about IQM by visiting our Youtube channel here

We'll proceed with the interviews immediately, so please submit your application soon.