Customer Service Manager

Our company

Archroma is a global diversified leader in specialty chemicals with operations in 42 countries, including 35 sites, all certified to ISO management system standards. With the industry’s broadest product portfolio, we serve many of the worlds top companies in textiles, packaging and paper, paints and coatings. Headquarter in Pratteln, Switzerland, our team of 5,000 passionate professionals offers industry-leading expertise in manufacturing, technical support and innovation around the globe.

Archroma is paving the way to a more sustainable future and is recognized as an industry leader in the development and delivery of sustainable solutions by our customer base. We are known for our advancements in processing technologies and for the introduction of innovative tools that further support partners to save resources while improving productivity and efficiency. Archroma operates as two distinct divisions, our Textile Effects division serving the textile industry with innovative and differentiated products and the Paper, Packaging & Coatings (PP&C) division which offers unique, sustainable chemistry to the paper, packaging, construction and paints & coatings industries. The Archroma PP&C division is the only pureplay global paper, packaging and coating chemicals producer focused specifically on the needs of these markets with products spanning from process and aesthetic chemicals to functional chemicals. We are committed to enabling our customers to achieve their business and environmental targets and this is at the heart of everything we do.

Archroma is owned by SK Capital, a New York-based private investment firm with a disciplined focus on the specialty materials, chemicals and healthcare sectors. SK Capital’s 26 portfolio companies generate revenues of approximately $16.0 billion annually.

Our people

Our people have a rich tradition of working alongside our customers as long-term partners and trusted advisors, developing tailored solutions that help customers deliver business success. The diversity of our workforce combined with a commitment to a performance-driven and collaborative culture means our people display a passion and commitment to excellence and innovation that is unmatched. Our people create specialized product solutions that deliver unique economic and environmental benefits to our customers which forms the basis of our long-standing customer relationships. Our people are proud to be part of the journey of leading our industry towards a more sustainable future for our customers and markets...it’s in our nature!

JOB DESCRIPTION:

Allocated to our Paper, Packaging & Coatings-organization we are looking for a highly motivated and proactive team member in the function of

Customer Service Desk Manager and Inside Sales Manager – UK & Nordics

As a part of the Business Management Europe the CSD acts as contact person to customers and provide them with efficient and consistent customer service. Key focus is the order management. The CSD provides information on all customer inquiries along with the order management process.

In the role as Inside Sales Manager you care of existing business to small and medium sized customers and searches new leads for business growth with SME's.

Further key responsibilities:

Order Management / Customer Service

Responsible for order processing and communication from order entry to customer invoicing

Supporting audit requirements and activities

Communication / Data Quality

Proactive communication with all order related parties.

Close interaction with account & sales management.

Ensuring master data accuracy in SAP system.

Complaint Management

Responsibility to execute complaint management internally and externally according to process rules.

Promotional Activities

Follow-up of material balance in supply chain.

Support and execute campaigns to reduce slow moving inventories.

Inside Sales Manager

Managing business relationship with selected SME's

Developing new opportunities and business leads together with account manager(s) and product management

Taking ownership of customer demand / forecast accuracy on responsible accounts.

This position will be placed in Finland, Helsinki, and will report directly into Business Director (UK&Nordics) and indirectly to EMEA CSD Manager.

Your profile:

For this role we are looking for you who is/has:

Over 3 years of experience in the customer service

Knowledge of SAP SD processing and SAP related tools

Excellent communication skills, in English (working language) and in Finnish and Swedish.

Strong in connecting to both internal and external parties.

Flexible, collaboratively, and constantly finding new more efficient way of working.

Experience of working under pressure and towards deadlines.

Experience in industrial logistic / customer service is strong asset.

Your application:

If your background and personal experience fits with this profile, please send us your complete application via LinkedIn