Customer Success Associate

insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure management. We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization. Our best-in-class solutions provide customers with increased productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com .

Job Description

• Work within our internal CRM system to handle customer success cases in a timely and professional manner – may include churn escalations and price negotiations.
• Work within Salesforce CPQ to adjust renewal quotes for customer review.
• Collaborate with sales, product, accounting and other internal teams to find answers as needed to solve customer issues.
• Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract.

Qualifications

• Fluent in Finnish and English. French is advantageous.
• Experience, or the equivalent training/degree, working in customer support, billing support, or customer success – ideally at a software company.
• Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
• High level of attention to detail with the ability to handle a variety of tasks and projects at once.
• Exceptional verbal and written communication skill

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . **

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.