Customer Success Manager

Are you passionate about building strong customer relationships and driving success? Do you have a talent for understanding customer needs and driving value creation? Do you want to make a real impact with some of the world's most recognized brands? If you're still nodding, this is a chance for you to join our team in Helsinki or in the UK as a  Customer Success Manager  (CSM ) and be the driving force behind customer happiness for leading global companies like PepsiCo, Fujitsu, Campari. Help us build long-term, trusting partnerships with our valued clients and bring a little more happiness to the world.

HappySignals is the leading SaaS company for IT Experience Management, empowering enterprises to change their culture to be more open, outcome-focused, and data-driven. More smiles and less time wasted for everyone.

What you'll do

As a customer success manager, you'll be at the heart of our customer relationships, ensuring they experience the full value of HappySignals throughout their journey with us. Your role includes overseeing a portfolio of customers, planning and tracking customer progress, driving revenue growth, and minimizing churn.

Key responsibilities

• Serve as the primary point of contact for all customer-related matters, building and maintaining strong, long-lasting relationships.
• Develop trusted relationships with key accounts, stakeholders, and executive sponsors.
• Negotiate contract renewals, ensuring timely and smooth processes while minimizing churn.
• Create and manage detailed internal and external customer plans.
• Work closely with other teams like Onboarding and Training, ITXM Advisory, Support and Tech and Sales to deliver value to customers.
• Clearly communicate the progress of monthly/quarterly initiatives to both internal and external stakeholders.
• Prepare comprehensive reports on account status and performance.
• Collaborate with the sales team to identify and nurture opportunities within existing accounts.
• Promote the value of the HappySignals product throughout the customer journey.

What we're looking for

• Proven work experience as a customer success manager, or similar role in the SaaS industry, with at least 5+ years of experience.
• Proven experience in account management, demonstrating the ability to build and maintain strong, long-lasting customer relationships and effectively manage client accounts to drive success and satisfaction.
• Exceptional ability to communicate, present, and influence stakeholders at all levels, including executive and C-level.
• Solid experience with CRM software (e.g., Salesforce, HubSpot), Microsoft Office and maybe one of the leading Customer Success platforms.
• Experience in delivering client-focused solutions and managing customer needs effectively.
• Proven ability to handle multiple projects simultaneously with keen attention to detail.
• Ability to work well in a team and independently, taking ownership of your work with a proactive approach.
• Excellent listening, negotiation, and presentation abilities, with strong verbal and written communication skills(English is a must; additional languages are a plus).

Why join us

• Impact: be a key player in our mission to enhance customer satisfaction and success.
• Growth: opportunities for professional development and career growth.
• Culture: work in a collaborative, supportive environment that values innovation and creativity.
• Flexibility : enjoy a role that offers occasional travel and a chance to work with diverse teams.

What we offer

HappySignals is a company where culture matters. We offer training, coaching, and great opportunities for you to grow and develop your skills and experience with an innovative IT product. We truly value and encourage work-life balance. With us you get a competitive package of benefits including for example:

• Generous holidays : enjoy ample time off to relax and recharge
• Flexible working hours: customize your schedule to fit your lifestyle
• Comprehensive healthcare: benefit from extensive occupational healthcare and insurance including dental coverage
• Mental wellbeing support : access resources and support to keep you feeling your best

The heart and happiness of our company is our people! We have a supportive team that encourages and respects each other and enjoys the occasional social get-togethers both in person and online. For our employees, we want HappySignals to be the greatest place to work. Learn more from  ( We are still a start-up company - we try, we fail, and succeed together. It is important that you embrace a transparent way of working and are used to sharing your work and asking if you need help. For our growth journey to be a success, we need willing and determined people to commit and put their heart and skills into the growth story of HappySignals.

Ready to make a difference?

If you're excited about building strong client relationships, working with global clients and driving business success, we'd love to hear from you. Apply now to join our team at HappySignals and help us make a positive impact on our customers' journeys. We are ready to start interviewing already in June. If you have any questions regarding the role please contact Memmu Mazengo Näytä puhelinnumero on Tue 3.6 11-14.30 , Thu 6.6 at 14-16.30 or Wed 10.7 at 10-14.30.
This is a full-time role based in Helsinki Finland (Hybrid) or in the UK (Remote). Please note that you need to have an existing work permit to work in Finland or in the UK.

About HappySignals

Established in 2014, HappySignals is based in Helsinki, Finland, and also has operations in the UK and US. Currently, we are a Happy team of about 30+ people with 10 different nationalities. We work together on a mission towards more smiles, less time wasted. For more information, visit  ( .   HappySignals is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will be considered without regard to age, sex, sexual orientation, nationality, language, religion, beliefs, health, disability, or any other circumstance connected to the person.