Customer Support Manager - Remote Work

Job Description:

As a Customer Support Manager at Infinited Fiber Company, you will be responsible for managing a remote team of customer support representatives to ensure exceptional customer service. You will work closely with the sales and marketing teams to ensure a seamless customer experience and drive customer satisfaction.

Responsibilities: - Oversee and manage a team of remote customer support representatives - Set and monitor KPIs for the customer support team to ensure high performance - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and complaints in a professional manner - Train and coach team members to enhance their skills and performance - Collaborate with cross-functional teams to improve processes and procedures - Analyze customer feedback and data to identify areas for improvement - Stay up-to-date on industry trends and best practices in customer support - Provide regular reports and updates to senior management on team performance and customer satisfaction

Requirements: - 8 years of experience in customer support or a related field - Proven experience in managing a remote team - Excellent communication and interpersonal skills - Strong leadership abilities and a track record of building high-performing teams - Passionate about delivering exceptional customer service - Resourceful problem solver with strong critical thinking skills - Ability to thrive in a fast-paced environment and adapt to changing priorities - Proficiency in CRM systems and other customer support tools - Bachelor's degree in business, marketing, or a related field (preferred)

Benefits: - Profit sharing opportunities - Parental leave benefits - Life insurance coverage

Working Environment: At Infinited Fiber Company, we strive to spark creativity and motivation in an environment that inspires greatness. We believe in fostering a collaborative and supportive work culture where every team member has the opportunity to thrive and grow.

Equal Opportunity Statement: Infinited Fiber Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.