Customer Support Specialist - Remote Work

Supercell is looking for a confident and resilient Customer Support Specialist to join our team on a full-time basis, working remotely from Tampere, Pirkanmaa, Finland. As an Associate Level position, we require a minimum of 3 years of experience in a similar role.

Responsibilities: - Provide exceptional customer support via email, chat, and phone to resolve customer issues in a timely and professional manner - Escalate complex issues to the appropriate team members for resolution - Collaborate with internal teams to improve customer experience and optimize support processes - Maintain accurate and up-to-date records of customer interactions and resolutions in the company's CRM system - Identify trends in customer inquiries and provide feedback to management to enhance product offerings

Requirements: - Strong communication skills with the ability to remain calm and professional under pressure - Excellent negotiation skills to effectively resolve customer issues - Strategic planning abilities to anticipate and address potential customer concerns proactively - Experience using CRM software and other customer support tools - Must have a reliable high-speed internet connection and a quiet workspace for remote work

Personality traits: confident, resilient Soft skills: negotiation, strategic planning

Benefits: - Company-provided equipment for remote work - Profit sharing opportunities - Gym membership reimbursement

Working environment: At Supercell, we thrive in an energetic and rapidly evolving work setting where collaboration and innovation are key. We value diversity and inclusion in our workforce and strive to create a supportive and inclusive environment for all employees.

Deadline to apply: 2024-05-24

Equal opportunity statement: Supercell is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.