IT Service Desk Engineer

Role highlights:

• IT Service Desk Engineer
• Warsaw (Poland) or Espoo (Finland)
• Permanent
• Hybrid

Who are we?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!!

Why should you work for us?

ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. You will work with varied, diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realise that without great people we can not succeed, therefore you will be an integral, valued and appreciated colleague, with the ability to directly shape the vision and direction of the business. 

We actively support Continuous Professional Development, and will provide access to a range of avenues to allow you to succeed, including courses, training and attendance at conferences. ICEYE is a place where your development, your growth and your success is a priority.

Key responsibilities:

• Provide Technical Support: Respond to user inquiries and technical issues resolve them promptly, effectively and professionally.
• Troubleshooting: Diagnose and troubleshoot technical and non-technical problems, and provide appropriate solutions or workarounds.
• Incident Management: Log and track all support requests, incidents, and service requests in the ticketing system, and ensure timely resolution within defined service level agreements (SLAs).
• User Account Management: Administer user accounts and access permissions as per company policies and procedures.
• Software Installation and Configuration: Install, configure, and update software applications on end-user devices, ensuring compatibility and compliance with licensing agreements.
• Hardware Support: Provide assistance with hardware setup, installation, maintenance, and repair, including desktops, laptops, printers, and peripherals.
• Network Support: Assist with network connectivity issues, including troubleshooting LAN/WAN connectivity, wireless networks, and VPN connections.
• Documentation: Maintain accurate records of support activities, solutions, and troubleshooting procedures, and contribute to the knowledge base for future reference.
• User Training and Education: Provide user training and guidance on IT best practices, security and “how to” topics.
• Participate in the creation and review of IT policies, procedures, and documentation to ensure alignment with best practices and compliance requirements.

Requirements

Required :

• Strong interpersonal and teamwork skills with excellent written and verbal communication abilities in English.
• Proven background in IT support with at least 3 years of experience in a service desk team.
• Excellent knowledge of Windows (cmd and PowerShell) and Linux (bash or similar) on a command-line level.
• Experience with any ticketing system, e.g., JIRA Service Desk or ServiceNow.
• Excellent analytical and problem-solving skills.
• Ability to work independently and manage time effectively.

Preferred:

• Experience with Atlassian products like JIRA and Confluence.
• Basic to intermediate Linux Operating System knowledge.
• Experience with Okta IdP or similar identity management systems.
• Script writing skills in PowerShell, Bash, or Python, and experience with automating processes.
• Experience configuring and troubleshooting MacOS and iOS systems.
• Experience with mobile device management platforms such as AirWatch (Workspace ONE), Jamf, MobileIron, Microsoft InTune or similar.

Benefits

• Base salary range for this position is 12,000-15,500 PLN / month (Poland), or 4000-4600 € / month (Finland) (gross) contingent on your experience level, and will be negotiated individually

Poland

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• A yearly benefit budget to spend as you wish (MyBenefit i.e. on sport, transport, wellness, lunch, tourism, etc.)
• Relocation support (i.e. flight tickets, accommodation, relocation agency support etc.)
• Time for self-development, research, training, conferences, or certification schemes
• Polish language lessons
• Occupational and private healthcare and life insurance 
• Inspiring and collaborating offices and silent workspaces enable you to focus
• A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission

Finland

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• Occupational healthcare, occupational and private insurance
• A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
• Phone subscription with iPhone of choice 
• Relocation support (i.e. flight tickets, accommodation, relocation agency support)
• Time for self-development, research, training, conferences, or certification schemes
• Inspiring and collaborating offices and silent workspaces enable you to focus
• A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission

Diversity, equity, and inclusion

At ICEYE, we believe that diversity isn't just a buzzword – it's our greatest asset. 

We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences. 

Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger. 

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. 

Read more about ICEYE and working with us at iceye.com