Partner Success Manager - Hiring Urgently

We are looking to hire a focused Partner Success Manager to join our all-star team at Cluby in Helsinki.
Growing your career as a Full Time Partner Success Manager is a great opportunity to develop exceptional skills.
If you are strong in decision-making, critical thinking and have the right experience for the job, then apply for the position of Partner Success Manager at Cluby today!

We’re building a membership platform for best places in the city. Users get benefits and discounts from places such as restaurants, bars, cafes, and barber shops. They can also buy products, e.g. lunch & coffee passes, event tickets and VIP-cards. Businesses get a simple way to reward their loyal customers - and acquire new ones. Our app is live with thousands of users and dozens of businesses on the platform in Turku - and we're launching the rest of Finland soon. With our freemium business model we are uniquely positioned and aim to become the #1 membership platform in every city we launch.

We are looking for an experienced Customer Support Lead to be part of our management team. We are ready to hire the right person immediately when we find the right one. In close cooperation with our product development and growth team, you will steer our customer success strategy.

You will be working hands-on with communicating to our user base, onboarding new businesses to the platform and taking care of the current ones. We hope you are able to grow a team around you when we scale. During the next 2 years, we are launching cities both in Finland and in Europe, so speaking fluent Finnish and English is required.

Our work culture is a mix of individual freedom and responsibility. Everyone is accountable for their own work and how they do it. We believe professionals know how to get things done - or ask help when they don’t. As a member of our core team, you will also have a direct impact on the product.

Responsibilities

• Enthusiasm towards growing awesome products and business
• Being passionate and committed to tasks in hand
• In general an autonomous person with high levels of initiative and energy
• A professional and respectful attitude towards others and their work

Essentials skills and expertise

• 3+ years of working experience
• Strong and evolving competence in various customer success methods in B2C and/or B2B environments
• Ability to build a growth team around you
• Strong communication skills both in English and Finnish

Preferred experience (at least few of these)

• Leading or building a growth team
• Hands-on experience in growing a B2C software business
• Hands-on experience in growing B2B SaaS services
• Experience in e.g. customer success, customer support, community building, analytics, user communication, etc.

We offer

• An interesting opportunity to grow a world class B2C business
• Professional and technically strong team members
• Competitive compensation with salary and early employee equity or options
• Growth start-up atmosphere
• Our office space in Helsinki. We spend our days usually there but everyone can work remotely from home when they feel like it
• Suitable candidate to be able to start immediately

About us

Our founding team has experience in scaling software development companies and startups - the team has done previous exits. We understand it takes time to create a successful company from a startup, and we aim to find a person who wants to be with us along the ride. We hope you’re willing to grow with us as we scale. We also take very good care of our people - providing them with the compensation, work environment and resources they need to succeed.

Apply below or send us your cv to Tarkastele sähköpostiosoitetta kohteessa click.appcast.io

Benefits of working as a Partner Success Manager in Helsinki:

● Learning opportunities
● Advancement opportunities
● Advantageous package