Account Support Specialist

Job Description:

Finnlines is seeking an energetic and dedicated Account Support Specialist to join our team in Helsinki. As an Associate Level professional with at least 3 years of experience, you will be responsible for providing exceptional support to our clients in managing their accounts effectively.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and resolving any issues in a timely and professional manner - Collaborate with internal teams to ensure smooth implementation of customer requests and projects - Analyze account performance data and provide insights to help clients achieve their business goals - Participate in client meetings and presentations to discuss account progress and offer strategic guidance - Assist in the development of account plans and strategies to maximize customer satisfaction and retention - Proactively identify opportunities for account growth and upsell additional services or products - Implement innovative solutions to improve account management processes and enhance customer experience - Adhere to strict deadlines and deliverables to ensure client expectations are met or exceeded

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 3 years of experience in account management or customer support roles - Strong communication and interpersonal skills - Excellent time management and organization abilities - Ability to think creatively and propose innovative solutions - Proficiency in CRM software and Microsoft Office suite - Experience in the shipping or logistics industry is a plus

Personality Traits: - Dedication to providing exceptional customer service - Energetic and proactive approach to work

Soft Skills: - Ability to innovate and think outside the box - Strong time management skills to meet deadlines effectively

Benefits: - Remote work flexibility - Joining bonus - Company transportation

Working Environment: At Finnlines, we prioritize exceeding customer expectations and delivering delight in everything we do. Our team is dedicated to providing the highest level of service and satisfaction to our clients.

Deadline to apply: 2024-06-27

Equal Opportunity Statement: Finnlines is an equal opportunity employer and value diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.