Chat Support Associate

Job Description:

We are looking for a confident and energetic Chat Support Associate to join our team at MariaDB in Tampere, Pirkanmaa, FI. As an Associate Level Chat Support Associate, you will be responsible for providing excellent customer service and technical support through our chat platform. You will interact with customers to resolve their issues and answer their queries in a timely and professional manner.

Responsibilities: 1. Respond to customer inquiries and issues via chat in a prompt and efficient manner. 2. Troubleshoot technical problems and provide solutions to customers. 3. Research and gather information to resolve complex issues. 4. Document customer interactions and solutions accurately. 5. Collaborate with other departments to escalate and resolve customer issues. 6. Stay up-to-date on product knowledge to provide accurate information to customers. 7. Participate in training sessions to improve technical skills and customer service.

Requirements: 1. Bachelor's degree in Computer Science or related field. 2. Minimum of 4 years of experience in customer service or technical support. 3. Strong communication skills with a focus on active listening. 4. Attention to detail and the ability to multitask effectively. 5. Proficiency in using chat support software and tools. 6. Ability to work independently and as part of a team. 7. Knowledge of databases and SQL would be a plus.

Personality Traits: - Confident - Energetic

Soft Skills: - Attention to detail - Research skills

Benefits: - Company equipment - Dental insurance - Paid Time Off (PTO)

Working Environment: At MariaDB, we provide an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work with cutting-edge technology and be part of a dynamic team that values collaboration and creativity.

Equal Opportunity Statement: MariaDB is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, veteran status, or any other protected status. We are committed to building a diverse workforce and encourage applicants of all backgrounds to apply.

Deadline to apply: 2024-06-27

If you meet the requirements and are passionate about providing excellent customer service, we encourage you to apply for the Chat Support Associate position at MariaDB. Kickstart your career with us and be a part of our innovative team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.