Client Support Associate - Work from home

Job Description:

ZenRobotics is seeking a Client Support Associate to join our remote team based in Espoo, Uusimaa, Finland. As a Client Support Associate, you will be responsible for providing excellent customer service and support to our clients, ensuring their satisfaction and loyalty to our products and services.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries and issues in a timely and professional manner - Collaborate with the sales team to onboard new clients, providing them with training and guidance on how to use our products effectively - Troubleshoot technical issues and coordinate with the technical support team to resolve complex problems - Keep accurate records of client interactions and update the client database with relevant information - Continuously monitor client satisfaction and proactively identify opportunities for improvement - Participate in team meetings and contribute to the development of new strategies to enhance the overall client experience

Requirements: - 4 years of experience in customer service or client support roles - Independent and passionate individual who thrives in a remote work environment - Strong teamwork skills and the ability to collaborate effectively with cross-functional teams - Excellent time management and organizational skills to handle multiple client requests simultaneously - Proficiency in using customer relationship management (CRM) software and other relevant tools - Bachelor's degree in business, communication, or a related field preferred

Benefits: - Training & professional development opportunities to enhance your skills and knowledge - Paid sick leave to support your health and well-being - Disability insurance coverage for added financial security

Working Environment: At ZenRobotics, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every team member has the opportunity to grow and succeed.

Equal Opportunity Statement: ZenRobotics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 24, 2024

If you have a passion for client support and are looking for a remote opportunity to work with a dynamic team, we encourage you to apply for the Client Support Associate position at ZenRobotics. Join us in revolutionizing the way we interact with clients and delivering exceptional service every day.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.