Customer Care Assistant

Job Description:

As a Customer Care Assistant at Qt Group, you will be responsible for providing exceptional customer service and support to our clients. Your main goal will be to ensure high levels of customer satisfaction and retention by addressing inquiries, troubleshooting issues, and providing timely solutions. You will work closely with the customer care team and other departments to ensure a seamless customer experience.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Identify and escalate priority issues to the appropriate team members - Provide product information and technical support to customers - Maintain accurate records of customer interactions and transactions - Follow up with customers to ensure satisfaction and resolve any outstanding issues - Collaborate with other departments to improve processes and enhance the customer experience - Assist with customer onboarding and training as needed - Stay up-to-date on product features and updates to better assist customers

Requirements: - 3 years of experience in customer service or a related field - Driven and confident personality traits - Strong project management and planning skills - Excellent communication and problem-solving abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and CRM software - Bachelor's degree in business, marketing, or a related field is preferred

Benefits: - Remote work flexibility - Visa sponsorship for qualified candidates - Medical coverage - Opportunity for professional growth and development

Working Environment: At Qt Group, we strive to create a work environment that sparks creativity and motivation. Our team is passionate about innovation and collaboration, and we believe in empowering our employees to achieve greatness. You will have the opportunity to work with a diverse and talented team in a supportive and inclusive atmosphere.

Deadline to Apply: Please submit your application by May 31, 2024.

Equal Opportunity Statement: Qt Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.