Customer Care Assistant - Work from home

Job Description: Next Games is seeking a Customer Care Assistant to join our team and work from home in Vantaa, Uusimaa, FI. As an Entry Level position, no prior experience is required, but we are looking for hardworking and resourceful individuals who possess excellent time management and decision-making skills. The successful candidate will be responsible for providing exceptional customer service to our players through various communication channels including email, chat, and social media.

Responsibilities: 1. Respond to customer inquiries in a timely and professional manner. 2. Provide technical support and troubleshooting assistance to players. 3. Handle customer complaints and ensure a satisfactory resolution. 4. Maintain accurate records of all customer interactions. 5. Collaborate with other team members to improve customer support processes. 6. Stay up-to-date on product knowledge and industry trends. 7. Participate in training sessions to enhance customer service skills.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and as part of a team. 4. Strong problem-solving abilities. 5. Proficiency in Microsoft Office and other relevant software. 6. Availability to work full-time hours, including evenings and weekends if needed. 7. Comfortable using technology and learning new tools quickly. 8. Must have a dedicated workspace with a reliable internet connection. 9. Must be eligible for visa sponsorship in Finland.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Ongoing training and professional development opportunities. 3. Travel and spending expenses covered for work-related activities. 4. A supportive working environment that recognizes and rewards employees based on performance and merit.

Equal Opportunity Statement: Next Games is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to their individual backgrounds. We encourage all qualified candidates to apply for this position.

Deadline to apply: June 27, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.