Customer Care Manager - Work from home

Job Description:

Rovio Entertainment is looking for a talented Customer Care Manager to join our team on a full-time basis, working remotely from home. As a Mid-to-Senior Level professional with at least 7 years of experience in customer care management, you will be responsible for ensuring high levels of customer satisfaction and loyalty by overseeing a team of customer care representatives.

Responsibilities: - Develop and implement customer care strategies to improve overall customer satisfaction - Manage and lead a team of customer care representatives to ensure prompt and effective resolution of customer inquiries and issues - Monitor and analyze customer feedback and data to identify trends and areas for improvement - Collaborate with cross-functional teams to develop and implement customer-focused initiatives - Train and mentor customer care staff on best practices and company policies - Ensure compliance with company guidelines and standards for customer care - Provide regular reports and updates on key performance metrics to senior management

Requirements: - At least 7 years of experience in customer care management - Energetic and confident personality traits - Strong negotiation and emotional intelligence skills - Excellent communication and interpersonal skills - Proven ability to lead and motivate a team - Bachelor's degree in a related field

Benefits: - Dental insurance - Visa sponsorship - Medical coverage

Working Environment: At Rovio Entertainment, we embrace a culture that challenges norms and encourages bold thinking. As a Customer Care Manager, you will have the opportunity to work in a dynamic and innovative environment where your ideas are valued and your contributions are recognized.

Equal Opportunity Statement: Rovio Entertainment is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-01

Join us and be part of a team that is dedicated to providing exceptional customer care and creating memorable experiences for our customers. Apply now and take your career to the next level with Rovio Entertainment!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.