Customer Service Representative

Job Description:

Neles is seeking a full-time Customer Service Representative to join our team in Helsinki, Uusimaa, FI. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service roles. We are looking for energetic and passionate individuals who possess excellent time management and project management skills.

Responsibilities: - Providing exceptional customer service to clients via phone, email, and in person - Handling customer inquiries, complaints, and feedback in a professional and timely manner - Processing orders, returns, and exchanges accurately and efficiently - Collaborating with other departments to ensure customer satisfaction - Maintaining accurate records of customer interactions and transactions - Assisting with product knowledge and technical support as needed - Participating in team meetings and training sessions to stay informed on company policies and procedures

Requirements: - 2+ years of experience in a customer service role - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Proficiency in Microsoft Office Suite and CRM software - Ability to work effectively in a fast-paced environment - High school diploma or equivalent required; Bachelor's degree preferred - Energetic and passionate about providing top-notch customer service - Strong time management and project management skills

Benefits: - Dental insurance - Free food - Company transportation - Support for personal and professional development

Equal Opportunity Statement: Neles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: May 31, 2024

Join our team and become a valuable member of our customer service team at Neles! Apply now to take the next step in your career.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.