Customer Success Associate

Job Description:

As a Customer Success Associate at Huhtamaki, you will be responsible for ensuring the overall success and satisfaction of our customers. You will work closely with our sales and marketing teams to build and maintain strong relationships with clients, as well as provide them with ongoing support and solutions to meet their needs.

Key Responsibilities: 1. Act as the main point of contact for customers, addressing and resolving any inquiries or issues in a timely manner. 2. Proactively reach out to customers to ensure their satisfaction, and identify opportunities for upselling or cross-selling our products and services. 3. Collaborate with sales and marketing teams to develop customer retention strategies and initiatives. 4. Monitor customer accounts and track key performance metrics to identify trends and areas for improvement. 5. Provide training and support to customers on how to use our products effectively. 6. Work with internal teams to advocate for customer needs and drive product enhancements. 7. Regularly review customer feedback and implement improvements to enhance the customer experience. 8. Attend industry events and conferences to stay updated on market trends and competitor activities.

Requirements: 1. 4 years of experience in a customer-facing role, preferably in a B2B environment. 2. Passionate about delivering exceptional customer service and building long-lasting relationships. 3. Hardworking and able to multitask in a fast-paced environment. 4. Excellent teamwork skills and ability to collaborate effectively with cross-functional teams. 5. Strong persuasion skills to influence customer decisions and drive business outcomes. 6. Ability to travel occasionally to meet with clients or attend events. 7. Proficient in Microsoft Office and CRM software. 8. Bachelor's degree in Business Administration or a related field.

Benefits: 1. Training & professional development opportunities to enhance your skills and knowledge. 2. Travel opportunities to meet with clients and attend industry events. 3. Profit sharing program to reward your contributions to the company's success.

Working Environment: At Huhtamaki, we encourage autonomy and independence in our employees, trusting them to excel in their roles. We provide a supportive and inclusive work environment where teamwork is key to our success.

Equal Opportunity Statement: Huhtamaki is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We believe in creating a diverse and inclusive workplace where all employees can thrive and succeed.

Deadline to apply: 2024-06-27

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.