Customer Success Manager - Work from home

Next Games is seeking a talented and experienced Customer Success Manager to join our team on a full-time basis. This position offers the flexibility to work from home, providing a great work-life balance for the right candidate. As a mid-to-senior level role, we require a minimum of 7 years of experience in a customer success or related role.

As a Customer Success Manager at Next Games, your primary responsibility will be to build and maintain strong relationships with our customers, ensuring they have a positive experience with our products and services. You will be the main point of contact for our customers, addressing any issues or concerns they may have in a timely and effective manner. Your goal will be to drive customer satisfaction, retention, and growth through proactive communication and support.

Key Responsibilities: - Manage a portfolio of key customer accounts, developing and executing customer success strategies to drive engagement and retention - Conduct regular check-ins with customers to gather feedback, assess their needs, and provide guidance on product usage and best practices - Collaborate closely with cross-functional teams, including sales, marketing, and product development, to ensure customer needs are met - Monitor customer health metrics and proactively address any signs of dissatisfaction or potential churn - Identify upsell and expansion opportunities within existing accounts, working closely with the sales team to drive revenue growth - Analyze customer data and trends to provide actionable insights and recommendations for improving our products and services

Requirements: - Bachelor's degree in business, marketing, or a related field - 7+ years of experience in customer success, account management, or a similar role - Strong communication and interpersonal skills - Confident and motivated attitude with a passion for building relationships and driving customer success - Experience in people management and conducting research - Ability to prioritize and manage multiple tasks simultaneously - Knowledge of CRM software and customer support tools - Excellent problem-solving skills and a proactive approach to customer engagement

Benefits: - Relocation allowance for eligible candidates - Free food provided for in-office days - Parental leave and other family-friendly benefits available

At Next Games, we prioritize understanding and empathy in all interactions, both with our customers and our team members. We believe in creating a supportive and inclusive working environment where everyone can thrive and succeed. We are an equal opportunity employer and welcome applicants from all backgrounds and experiences.

If you meet the requirements for this role and are excited about the opportunity to work from home as a Customer Success Manager, we encourage you to apply by the deadline on June 20, 2024. Join us in shaping the future of customer success at Next Games!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.