Customer Success Officer - Work from home

Job Description: Olvi is seeking a passionate and energetic Customer Success Officer to join our team. This is a remote, work-from-home position based in Espoo, Uusimaa, Finland. As a Customer Success Officer, you will be responsible for ensuring the success and satisfaction of our clients through proactive communication, problem-solving, and relationship building.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Develop and maintain strong relationships with clients to drive retention and expansion opportunities - Collaborate with internal teams to ensure client needs are met and issues are resolved promptly - Identify opportunities for process improvements and work with cross-functional teams to implement solutions - Analyze client feedback and data to identify trends and opportunities for improvement - Provide product demonstrations, training, and support to clients as needed - Monitor client usage and provide proactive guidance on how to maximize the value of our products and services

Requirements: - 1 year of experience in a customer-facing role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric mindset - Ability to work independently and prioritize tasks effectively - Passion for delivering exceptional customer service - Energetic and motivated with a strong desire to succeed - Innovative thinking and a proactive approach to decision-making

Benefits: - Paid sick leave - Gym membership - Travel and spending expenses covered

Working Environment: At Olvi, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, collaboration, and a strong work ethic. As a Customer Success Officer, you will have the opportunity to make a meaningful impact on our clients and contribute to the overall success of our company.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Olvi is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage individuals of all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.