Customer Support Officer

Job Description:

Elisa Corporation is seeking a dedicated and enthusiastic Customer Support Officer to join our team in Vantaa, Uusimaa. As an entry-level position, we welcome candidates with at least 1 year of experience in customer support roles.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner - Provide accurate and efficient support to resolve customer issues and complaints - Act as a liaison between customers and internal departments to ensure resolutions are met - Maintain a high level of customer satisfaction through outstanding service - Research and investigate customer concerns to provide appropriate solutions - Collaborate with team members to improve processes and enhance customer support strategies - Meet and exceed performance targets set by the company

Requirements: - Strong communication skills and ability to empathize with customers - Driven and resilient attitude to handle challenging customer situations - Ability to conduct thorough research to provide accurate information to customers - Excellent cooperation skills to work effectively with team members and other departments - Proficiency in MS Office and CRM software - Fluency in Finnish and English languages

Benefits: - Free accommodation provided for candidates relocating for the role - Life insurance coverage - Profit sharing opportunities

Working Environment: At Elisa Corporation, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering exceptional customer service and creating a positive work environment for all employees.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: Elisa Corporation is an equal opportunity employer and encourages applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.