Live Chat Associate

Job Description:

MariaDB is seeking a motivated Live Chat Associate to join our team in Tampere, Pirkanmaa, FI. As a Live Chat Associate, you will be responsible for providing excellent customer service through live chat support on our website.

Responsibilities: - Engage with customers in real-time through live chat to assist with inquiries, technical support, and product information. - Resolve customer issues efficiently and effectively, ensuring a positive customer experience. - Collaborate with other team members to escalate complex issues and provide seamless customer support. - Maintain a high level of product knowledge to accurately answer customer questions and provide recommendations. - Proactively identify opportunities to improve processes and enhance customer satisfaction. - Meet or exceed performance metrics related to response time, resolution rate, and customer satisfaction.

Requirements: - 3+ years of experience in customer service or a related field. - Independent and driven individual who thrives in a fast-paced environment. - Strong communication skills and ability to think creatively to solve problems. - Team player with a cooperative attitude towards colleagues and customers. - Proficiency in using live chat software and other customer support tools. - Ability to multitask and prioritize tasks effectively. - High school diploma or equivalent required; bachelor's degree preferred.

Benefits: - Disability insurance - Paid Time Off (PTO) - Employee discounts

Working Environment: At MariaDB, you will thrive in an energetic and rapidly evolving work setting. Our team is passionate about providing the best possible customer experience and driving innovation in the industry. You will have the opportunity to grow and develop your skills while making a meaningful impact on our customers.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: MariaDB is an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.