Live Chat Officer - Work from home

Job Description:

We are seeking a highly motivated and independent Live Chat Officer to join our team at Relex Solutions. This is a full-time, work-from-home position based in Tampere, Pirkanmaa, Finland. The ideal candidate will have at least 2 years of experience in a similar role and possess the necessary skills to excel in a fast-paced and dynamic work environment.

Responsibilities: - Provide customer support through live chat channels, addressing inquiries and resolving issues in a timely and professional manner - Assist customers with product information, troubleshooting, and technical support - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and follow up on any outstanding issues - Proactively identify trends or recurring issues and provide feedback to the appropriate teams for resolution - Stay updated on product knowledge and industry trends to better assist customers

Requirements: - Minimum of 2 years of experience in a customer service or support role - Excellent communication skills, both written and verbal - Strong critical thinking skills to analyze and solve complex problems - Ability to work independently and confidently in a virtual work setting - Proficiency in using live chat platforms and other customer service tools - Bachelor's degree in a related field is preferred - Experience working in a remote or work-from-home environment is a plus

Personality Traits: - Independent - Confident - Detail-oriented - Adaptable - Customer-focused

Soft Skills: - Critical thinking - Communication - Time management - Problem-solving - Empathy

Benefits: - Gym membership - Relocation allowance - Retirement plan - Performance-based bonuses

Working Environment: At Relex Solutions, we value our employees and recognize and reward based on performance and merit. We foster a collaborative and supportive work environment where everyone has the opportunity to grow and succeed.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: Relex Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.