Online Account Support Assistant

Job Description:

Hartwall, a leading company in Helsinki, is seeking a dedicated and hardworking individual to join our team as an Online Account Support Assistant. This full-time position at an Associate Level requires a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Provide account support to customers via online platforms, responding to inquiries and troubleshooting issues. 2. Assist in managing online accounts, ensuring accuracy of information and timely updates. 3. Collaborate with the sales team to optimize customer experience and drive online sales growth. 4. Analyze customer data and feedback to identify trends and opportunities for improvement. 5. Assist in developing and implementing online marketing strategies to increase customer engagement. 6. Provide support for online events and promotions, coordinating logistics and communications. 7. Maintain a high level of customer service and professionalism in all interactions with clients.

Requirements: 1. Strong people management skills, with the ability to build relationships and effectively communicate with customers. 2. Excellent time management skills, with the ability to prioritize tasks and meet deadlines under pressure. 3. Proficiency in online platforms and tools, with a strong understanding of e-commerce and digital marketing. 4. Bachelor's degree in a related field or equivalent experience. 5. Proficiency in Microsoft Office Suite and CRM systems. 6. Excellent written and verbal communication skills in English and Finnish.

Benefits: 1. Profit sharing opportunities. 2. Company-provided equipment for work. 3. Travel and spending expenses covered for required business trips.

Working Environment: At Hartwall, we leverage data to inform decisions and drive strategic initiatives. Our team embraces innovation and collaboration to achieve our goals and deliver exceptional results for our customers.

Equal Opportunity Statement: Hartwall is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified individuals are encouraged to apply.

Deadline to Apply: May 8, 2024

Join our team at Hartwall and be part of a dynamic and innovative company that values hard work, dedication, and excellence in everything we do. Apply now to become our Online Account Support Assistant and help us drive success in the digital marketplace!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.