Online Account Support Manager

Job Description:

We are looking for a dedicated and experienced Online Account Support Manager to join our team at Yeply in Helsinki, Uusimaa. As an Associate Level role, the ideal candidate should have at least 5 years of relevant experience in online account management and support.

Responsibilities: 1. Manage and support online accounts for clients, ensuring customer satisfaction and retention. 2. Oversee the onboarding process for new accounts, including training and support. 3. Develop and implement strategies to optimize account performance and growth. 4. Collaborate with internal teams, such as sales and marketing, to align on account goals and initiatives. 5. Analyze account data and metrics to identify opportunities for improvement and scalability. 6. Lead and mentor a team of account support specialists to ensure quality service delivery. 7. Handle escalated customer issues and provide timely resolutions. 8. Keep abreast of industry trends and best practices in online account management.

Requirements: 1. Bachelor's degree in business, marketing, or a related field. 2. Proven track record in online account management and support. 3. Strong project management and people management skills. 4. Excellent communication and interpersonal skills. 5. Ability to multitask and prioritize in a fast-paced environment. 6. Hardworking and adaptable to changing business needs. 7. Experience with CRM software and customer support tools.

Benefits: - Company-provided equipment for remote work. - Travel and spending expenses covered for business trips. - Paid sick leave and other benefits.

Working Environment: At Yeply, we strive to achieve success in a high-energy workplace focused on delivering impactful results. We encourage collaboration, creativity, and innovation to drive our business forward.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Yeply is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.