Online Contact Center Officer

Job Description:

Kamux is seeking a motivated and energetic individual to join our team as an Online Contact Center Officer at our location in Vantaa, Uusimaa, FI. This is a full-time entry-level position with the opportunity for growth and development within the company.

Responsibilities: - Respond to customer inquiries and provide assistance through various online communication channels such as email, chat, and social media. - Manage and prioritize incoming queries to ensure timely and effective responses. - Maintain a high level of customer satisfaction and build strong relationships with clients. - Collaborate with other departments to resolve customer issues and provide feedback for continuous improvement. - Utilize CRM systems to record interactions and track customer satisfaction metrics. - Stay informed about product offerings, promotions, and company policies to provide accurate information to customers. - Assist with online sales inquiries and facilitate the purchasing process for customers.

Requirements: - 1 year of experience in customer service or a related field. - Strong time management skills and the ability to prioritize tasks effectively. - Excellent people management skills to handle various customer personalities and situations. - A driven and energetic personality with a passion for providing exceptional customer service. - Ability to work in a fast-paced environment and adapt to changing priorities. - Proficiency in communication tools and customer service software. - Fluency in English and Finnish.

Benefits: - Paid Time Off (PTO) for vacation and personal days. - Parental leave for eligible employees. - Disability insurance for added peace of mind.

Working Environment: At Kamux, we value innovation and progress. We encourage calculated risk-taking to drive growth and creativity within our team. You will have opportunities to contribute ideas and make a real impact on the company's success.

Equal Opportunity Statement: Kamux is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome and encourage diversity in our workforce.

Deadline to apply: May 24, 2024

If you meet the requirements and are ready to take on this exciting opportunity, we look forward to reviewing your application. Join the Kamux team and help us provide top-notch service to our customers online!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.