Online Customer Service Manager

Job Description:

We are looking for an experienced Online Customer Service Manager to join our team at Paulig in Tampere, Pirkanmaa, FI. As a Mid-to-Senior Level position, the ideal candidate should have at least 6 years of experience in a similar role. The successful candidate will be responsible for managing the online customer service team, ensuring excellent customer support, and enhancing the overall customer experience.

Responsibilities: - Oversee and manage the online customer service team - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Monitor customer feedback and implement improvements as needed - Collaborate with other departments to improve overall customer experience - Analyze customer service data and generate reports for management - Stay up-to-date on industry trends and best practices in online customer service - Train and mentor customer service staff on best practices - Ensure all customer service channels are operating efficiently and effectively

Requirements: - Bachelor's degree in Business Administration or a related field - Proven track record of success in online customer service management - Energetic and driven personality with strong leadership skills - Excellent communication and interpersonal skills - Creativity and presentation skills to develop innovative customer service strategies - Ability to multitask and prioritize in a fast-paced environment - Experience working with CRM systems and online customer service platforms

Benefits: - Relocation allowance for eligible candidates - Travel & spending expenses covered by the company - Vision insurance for all employees

Working Environment: At Paulig, we recognize and reward our employees based on performance and merit. We provide a supportive and inclusive work environment where employees can grow and thrive in their careers.

Deadline to Apply: Please submit your application by May 22, 2024.

Equal Opportunity Statement: Paulig is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.