Online Customer Success Assistant

Job Description: Olvi, a leading company in the beverage industry, is looking for a dedicated Online Customer Success Assistant to join our team in Turku, Varsinais Suomi, Finland. This full-time entry-level position offers an exciting opportunity for individuals who are adaptable, driven, and eager to kickstart their career in customer success.

Responsibilities: - Assist with online customer queries and provide timely and accurate responses to ensure customer satisfaction - Collaborate with the customer success team to identify and address customer needs and issues - Conduct research on industry trends and customer preferences to help improve the online customer experience - Assist in planning and implementing customer success initiatives to increase customer engagement and retention - Contribute to the development and maintenance of customer success metrics and reports - Support the team in organizing and executing online customer events and campaigns - Provide administrative support to the customer success team as needed

Requirements: - Strong communication skills and a customer-centric approach - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office suite and online communication tools - A keen eye for detail and a proactive attitude towards problem-solving - Bachelor's degree in Business, Marketing, or a related field is preferred, but not required - No prior experience is necessary, as training will be provided - Must be eligible for visa sponsorship in Finland - Must be willing to participate in corporate social responsibility initiatives to give back to the community

Benefits: - Training and professional development opportunities to hone your skills and grow within the company - Travel opportunities to attend industry events and conferences - Visa sponsorship for eligible candidates - The chance to work in a supportive and collaborative environment that values giving back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Olvi is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: May 22, 2024

If you are passionate about delivering excellent customer service and are ready to embark on a fulfilling career in customer success, we encourage you to apply for the Online Customer Success Assistant position at Olvi. Join us in shaping the future of customer success in the beverage industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.