Online Customer Support Officer

Olvi, a leading beverage company based in Turku, Varsinais Suomi, is seeking a dynamic and customer-oriented Online Customer Support Officer to join our team. This is a full-time, entry-level position ideal for individuals who are resilient, adaptable, and have a passion for providing exceptional customer service.

Responsibilities: 1. Respond to customer inquiries and issues via email, chat, and social media platforms in a timely and professional manner. 2. Provide product information, troubleshoot problems, and resolve customer complaints effectively. 3. Collaborate with cross-functional teams to address customer needs and ensure a positive customer experience. 4. Maintain accurate records of customer interactions and transactions. 5. Monitor online reviews and feedback to identify areas for improvement. 6. Assist in the development of support resources such as FAQ guides and tutorials. 7. Keep up-to-date with company products and services to provide accurate information to customers.

Requirements: 1. Strong communication skills and a customer-centric approach. 2. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 3. Good problem-solving and decision-making skills. 4. Proficiency in using online communication tools and customer support software. 5. High school diploma or equivalent. 6. Previous customer service experience is a plus but not required.

Benefits: 1. Travel and spending expenses covered. 2. Retirement plan. 3. Paid Time Off (PTO).

Working environment: As an Online Customer Support Officer at Olvi, you will be part of a high-energy workplace where innovation and adaptability are highly valued. You will have the opportunity to make a meaningful impact on our customers' satisfaction and contribute to the success of the company.

Deadline to apply: May 24, 2024

Equal opportunity statement: Olvi is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.