Online Support Associate

As an Online Support Associate at Wärtsilä, you will be responsible for providing exceptional customer service and technical support to our clients in the marine and energy industries. This role requires a confident and adaptable individual who can effectively communicate with customers and colleagues worldwide.

Responsibilities: - Respond to customer inquiries and technical issues via online platforms such as chat, email, and social media - Troubleshoot and resolve technical problems related to Wärtsilä products and services - Collaborate with internal teams to escalate complex issues and ensure timely resolution - Provide product and service information to customers, helping them make informed purchasing decisions - Assist in the development and maintenance of online help resources for customers - Stay up-to-date on industry trends and developments to better serve our customers

Requirements: - Bachelor's degree in engineering, business, or a related field - 1 year of experience in customer service or technical support - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Leadership skills to guide and motivate team members - Proficiency in Microsoft Office suite and online communication tools - Fluency in English, with additional languages being a plus - Willingness to learn and adapt to new technologies and processes

Benefits: - Training and professional development opportunities to enhance your skills and knowledge - Relocation allowance for those who need to move for the position - Travel and spending expenses covered for work-related trips

Working environment: At Wärtsilä, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality where diverse perspectives and experiences are valued. You will be part of a dynamic team that is passionate about delivering excellent customer service and innovative solutions.

Deadline to apply: July 1, 2024

Equal opportunity statement: Wärtsilä is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.