Online Support Manager

Job Description:

Konecranes, a global leader in manufacturing and servicing industrial cranes and lifting equipment, is seeking a highly motivated and independent Online Support Manager to join our team in Turku, Finland. This is a full-time position at a mid-to-senior level, requiring a minimum of 6 years of relevant experience.

Responsibilities: - Manage and oversee the online support team, including setting goals, monitoring performance, and providing guidance and support. - Develop and implement strategies to improve online customer support processes and efficiency. - Collaborate with cross-functional teams to ensure seamless integration of online support services with other business functions. - Analyze customer feedback and data to identify trends and areas for improvement. - Provide innovative solutions to enhance the overall customer experience. - Stay current on industry trends and best practices in online customer support.

Requirements: - Bachelor's degree in a related field. - 6+ years of experience in online customer support or a related role. - Strong leadership and communication skills. - Ability to work independently and adapt to changing priorities. - Proven track record of driving results and implementing innovative solutions. - Proficiency in CRM software and online support tools. - Fluency in English and Finnish.

Personality traits: - Highly motivated and driven to succeed. - Able to work independently and take initiative. - Strong adaptability and willingness to embrace change. - Innovative mindset and creative problem-solving skills.

Soft skills: - Adaptability to thrive in an energetic and rapidly evolving work setting. - Ability to innovate and drive continuous improvement in online support processes.

Benefits: - Company transportation for commuting. - Travel opportunities for professional development. - Company-provided equipment for optimal work performance.

Equal Opportunity Statement: Konecranes is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or any other protected characteristic.

Deadline to apply: June 27, 2024

Join our team at Konecranes and make a difference in the world of industrial lifting equipment! Apply now to become our next Online Support Manager in Turku, Finland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.