Remote Support Representative

Job Description:

As a Remote Support Representative at Measur, your primary responsibility will be to provide exceptional customer support to our clients remotely. You will be the first point of contact for customers seeking technical assistance with our products and services. Your role will involve troubleshooting technical issues, guiding customers through problem-solving steps, and escalating complex cases to the appropriate teams.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Identify and evaluate customer needs to provide the best possible solution. 3. Troubleshoot technical issues with software, hardware, and other products. 4. Document customer interactions, details of inquiries, and resolutions in the CRM system. 5. Collaborate with other support team members and escalate issues as needed. 6. Provide product recommendations and guidance to customers to enhance their experience. 7. Stay up-to-date on product knowledge and advancements to better support customers. 8. Participate in training sessions and team meetings to improve skills and knowledge.

Requirements: 1. 2 years of experience in customer service or technical support. 2. Confident and passionate about providing excellent customer service. 3. Strong emotional intelligence and ability to empathize with customers. 4. Strategic planning skills to resolve issues effectively and efficiently. 5. Excellent communication skills, both written and verbal. 6. Ability to work independently and as part of a team. 7. Proficient in using CRM tools and other support software. 8. Experience working in a remote or virtual environment is a plus.

Benefits: 1. Employee discounts on Measur products. 2. Profit sharing opportunities. 3. Dental insurance coverage.

Working Environment: At Measur, we prioritize understanding and empathy in all interactions with our customers. We foster a supportive and collaborative work culture where every team member is valued and respected.

Equal Opportunity Statement: Measur is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to Apply: 2024-06-27

We are excited to welcome a confident and passionate Remote Support Representative to our team in Turku, Varsinais Suomi, FI. If you meet the requirements and are eager to join a supportive and inclusive work environment, we encourage you to submit your application by the deadline.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.