Remote Web Chat Associate

Job Description:

As a Remote Web Chat Associate at Kojamo, you will be responsible for providing exceptional customer service through online chat interactions with customers. Your main goal will be to offer assistance, answer inquiries, and resolve any issues or concerns customers may have while ensuring that their experience with Kojamo is positive and satisfactory.

Responsibilities: - Responding to customer inquiries and providing support through web chat - Guiding customers through the rental process and assisting with any questions they may have - Resolving customer issues and escalating to the appropriate team members when necessary - Providing accurate information about Kojamo properties, services, and policies - Proactively engaging with customers to address their needs and exceed their expectations - Collaborating with other team members to ensure a seamless customer experience - Maintaining detailed records of customer interactions and feedback

Requirements: - At least 3 years of experience in customer service or a related field - Strong communication skills and the ability to communicate effectively through written chat - Passion for providing excellent customer service and going above and beyond to meet customer needs - Resourceful problem-solving skills and the ability to think on your feet - Persuasion skills to engage and influence customers effectively - Ability to work independently and efficiently in a remote setting - Proficiency in using web chat platforms and customer service software - Availability to work full-time during regular business hours

Personality Traits: - Passionate about delivering exceptional customer service - Resourceful in finding solutions to customer problems

Soft Skills: - Persuasion skills to effectively communicate and engage with customers - Excellent communication skills to convey information clearly and concisely

Benefits: - Travel and spending expenses covered - Life insurance - Free accommodation during work-related travel

Working Environment: The working environment at Kojamo is focused on exceeding customer expectations and delivering delight. You will be part of a dynamic team dedicated to providing top-notch customer service and creating positive experiences for customers.

Equal Opportunity Statement: Kojamo is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.