Web Chat Manager

Job Description:

We are looking for a motivated and confident Web Chat Manager to join our team at Huhtamaki in Espoo, Uusimaa, Finland. As a Web Chat Manager, you will be responsible for managing all aspects of our web chat platform, ensuring a positive customer experience and efficient communication with our clients.

Responsibilities: - Manage the web chat platform, including monitoring chat conversations, responding to customer inquiries, and escalating issues as needed. - Develop and implement chat protocols to optimize customer service efficiency and effectiveness. - Collaborate with various departments to ensure accurate and timely responses to customer queries. - Analyze chat data to identify trends, improve service quality, and optimize response times. - Train and support chat agents to ensure successful communication with customers. - Work closely with IT to troubleshoot technical issues related to the chat platform. - Research and implement new technologies and strategies to improve the web chat experience for customers. - Present findings and recommendations to senior management.

Requirements: - Bachelor's degree in a related field. - Minimum of 5 years of experience in customer service or chat management. - Strong communication and interpersonal skills. - Excellent research and presentation abilities. - Ability to work independently and collaboratively in a team environment. - Proficiency in web chat platforms and customer service software. - Experience with data analysis and reporting. - Knowledge of customer service best practices. - Fluent in English, additional languages are a plus.

Benefits: - Disability insurance - Vision insurance - Medical coverage

Equal Opportunity Statement: Huhtamaki is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from people of all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, or disability.

If you are a confident and motivated individual with a passion for customer service and web chat management, we invite you to apply for the Web Chat Manager position at Huhtamaki. Join us in fostering a global village mentality and making a positive impact on our customers' experience. The deadline to apply is July 1, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.