Senior Product Technical Support Expert

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Senior Product Technical Support Expert

Primary Location:

Lappeenranta, FI Sala, SE Espoo, FI Santiago, Santiago Metropolitan Region, CL York, PA, US

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 04/18/2024

We are seeking a Senior Product Technical Support Experts  with automation skills to join our Filters Technical Support team in Beneficiation, Dewatering & Hydro BL in Services BA. Our team is providing support to all Metso filtration technologies, and therefore, we also have diverse needs for different disciplines such as EIA, mechanics, hydraulics, and process know-how. Experience and knowledge of filtration technologies and processes is essential. As a Product Technical Support Expert, you report to Senior Manager, Technical Support. 

The location for this position can be agreed upon since we have flexibility for the right candidate. We are also happy to offer flexible working arrangements, including hybrid options. Please note that the position requires some local and international travel from time to time. 

What you’ll do

• Providing highest technical expertise in the area of trouble-shooting, process knowledge, technical incidents, operation and maintenance for “technology xx”.
• Specializing to own technology areas in order to provide expertise support in site operations and technology related incidents and inquiries or problems
• Leading severe incident investigation (tier 2)
• Participating in technical warranty claim or customer complain handling.
• Supporting installation & commissioning team (when applicable)
• Act as a main trainer for internal/external technical trainings, including certification program.
• Mentoring and coaching role within the team and organization
• Responsibility of training material content
• Expertise support for problem management, technical sales support, connected services, R&D and product development.
• Contribute to Technical Knowledge Management (service workbooks, manuals, eCatalogues , resolution database, fault statistics and activity in technical community) in own technology area.
• Ensure systematic case handling through workflow/ticketing system according to agreed response and resolution times with adequate resolution information.
• Ensure proper fulfillment of all QEHS rules and regulations of country, Metso Outotec and the customer
• Support IB Validation and maintenance of the CRM with equipment operational information
• Support CTO and ETO quotation development through solution definition and technical research
• Supports inspection report reviews, recommendations and solution as requested
• Escalates and communicates issues and feedback to Product Management/Product Line
• Participate 24/7 technical support program
• Technical Global Quotation Support

Who you are:

• Engineering degree or a similar degree in the area of electrification and/or industrial automation
• Knowledge and experience in PLC programming is required. Other programming skills are seen as a great asset
• Knowledge and understanding of filtration equipment and processes
• At least a few years of relevant industry experience 
• Excellent written and verbal communication skills in English
• Accountability and problem-solving skills with an ability to manage multiple assignments, priorities, and deadlines

What's in it for you

• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, location-specific meal benefits, bicycle benefits, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. 

To apply, please leave your application via Metso Careers pages. Please note that we will start the interviews and selection process already during the application period, so please send your application as soon as possible.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, please contact Ari Partti, Senior Technical Support Manager at

We understand that some highly competent candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.  Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial