Service Manager (eCommerce and PIM Domain)

Service Manager (eCommerce and PIM Domain)

Locations Helsinki (FI) or 's-Hertogenbosch (NL)

Remote 75%

Our client in media sector is currently looking for an experienced Service Manager to work closely with eCommerce and PIM (Product Information Management) Domain Owner, development teams as well as business stakeholders. In this role we expect you to have also technical understanding of solutions of the domain and you also support the domain owner to lead eCommerce and PIM area and deliver defined projects in time.

You bring knowledge and experience of the service management, software architecture, cloud services and API management. You are capable to lead the projects and different suppliers according to their contracts. Knowledge about eCommerce and/or Product Information management area seen as benefit.

In addition to the eCommerce and PIM IT team, you work with Product Owners, Business Analysts, developers and of course inspiring stakeholders. You report to the eCommerce and PIM Product Owner.

Main Responsibilities:

• Participate and lead the projects

• Lead supplier work according to their contracts

• Manage overall incident and request for SL OpCos (Service Line Operating Companies)

• Manage assignment of incidents to other support teams (infrastructure or applications)

• Coordinate troubleshooting, support and service

• Bridge the gap between our platform team and various Operating Companies end-to-end responsibilities for the application development, operation, and maintenance

• Maintain relationships with technology, software, and security vendors

• Maintain familiarity with current and upcoming compliance requirements & regulation, services, and other developments in own area.

• Strong communicator and team player experienced in Agile way-of-working and Scrum

• Being a good sparring partner for Product Owner as well as process experts/key users

• Self-starter, working effectively and independently

• Ability to multi-task and establish priorities in good relation with stakeholders and team

Experience Required

• A minimum of 3 years work experience as Service Manager or in a comparable role

• Understanding and previous experience of API’s on a technical level

• Previous experience in project management

• Prior experience working in international teams with distributed application development

• Demonstrated cross functional knowledge and collaboration, i.e. ability to look at the end to end process and understand how it fits together.

General Skills (non-technical)

• Must be detail oriented, a self-starter and strong team player

• Excellent verbal and written communication and time management

• Flexible and adaptable in the face of changing priorities or circumstances

• Ability to make decisions and be accountable for decisions and actions

• Copes well under pressure and with uncertainty

• Drives for result and has problem solving ability

Start date: beginning of August 2024

Duration: end of 2024 with possibility to extend

Location: either office in Ruoholahti 1 day per week Finland or office in s’Hertogenbosch, the Netherlands 1 day per week

Required skills

Project Management

Scrum and Agile methodologies

Technical Proficiency in eCommerce and PIM Solutions

Incident and Request Management

Languages

Number of positions 1

Rate type Hourly

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Ework Group Finland

Ework Group is a market-leading and independent competence provider operating in Sweden, Denmark, Norway, Finland and Poland. We are bridging the gap between competence and assignments. Through a vast portfolio of service and product solutions, we make competence accessible to companies, as well as assignments accessible to professionals, in order to contribute to a more dynamic, well-functioning and future proof competence market. Ework Group was founded in Sweden in 2000 and is listed on Nasdaq Stockholm. We have framework agreements with over 170 leading organizations in both the private and public sector, and over 11,000 consultants on assignment. Consultant suppliers of all sizes use Ework as a vital source of assignment on a daily basis to boost their business. From the freelancer searching for the next assignment to advance the career, to the largest consultant firms looking to complement their own customer portfolio with a steady stream of assignments for their employees. As an independent competence provider we nurture the relationship with our clients and become experts in their business, culture and competence needs. We manage the whole recruitment process and source the consultants for our clients from the open market by posting the assignments publicly on Verama. Unbiased, we match the most suitable candidates based on competence, experience and personality fit, in relation to fair market rates. Ework make it easy for you find, sign, work and get paid on a contract. You will get support from our highly dedicated employees, all the way from the recruitment process, during the assignment and the transition into the next project. With efficient and digital processes and add-on services such as pre-payment, you will not find a more convenient way of working B2B.