Service Manager eCommerce and PIM Domain Months Contract

We are currently looking for an experienced Service Manager to work closely with eCommerce and PIM (Product Information Management) Domain Owner, development teams as well as business stakeholders. In this role we expect you to have also technical understanding of solutions of the domain and you also support the domain owner to lead eCommerce and PIM area and deliver defined projects in time.

You bring knowledge and experience of the service management, software architecture, cloud services and API management. You are capable to lead the projects and different suppliers according to their contracts. Knowledge about eCommerce and/or Product Information management area seen as benefit.

In addition to the eCommerce and PIM IT team, you work with Product Owners, Business Analysts, developers and of course inspiring stakeholders. You report to the eCommerce and PIM Product Owner.

Main Responsibilities:

• Participate and lead the projects

• Lead supplier work according to their contracts

• Manage overall incident and request for SL OpCos (Service Line Operating Companies)

• Manage assignment of incidents to other support teams (infrastructure or applications)

• Coordinate troubleshooting, support and service

• Bridge the gap between our platform team and various Operating Companies end-to-end responsibilities for the application development, operation, and maintenance

• Maintain relationships with technology, software, and security vendors

• Maintain familiarity with current and upcoming compliance requirements & regulation, services, and other developments in own area.

Attitude:

• Strong communicator and team player experienced in Agile way-of-working and Scrum

• Being a good sparring partner for Product Owner as well as process experts/key users

• Self-starter, working effectively and independently

• Ability to multi-task and establish priorities in good relation with stakeholders and team

Experience Required

• A minimum of 3 years work experience as Service Manager or in a comparable role

• Understanding and previous experience of API’s on a technical level

• Previous experience in project management

• Prior experience working in international teams with distributed application development

• Demonstrated cross functional knowledge and collaboration, i.e. ability to look at the end to end process and understand how it fits together.

General Skills (non-technical)

• Must be detail oriented, a self-starter and strong team player

• Excellent verbal and written communication and time management

• Flexible and adaptable in the face of changing priorities or circumstances

• Ability to make decisions and be accountable for decisions and actions

• Copes well under pressure and with uncertainty

• Drives for result and has problem solving ability