Service Manager - Hiring Urgently

We are searching for a driven Service Manager to join our productive team at Naveo Commerce Ltd. in Helsinki.
Growing your career as a Full Time Service Manager is an amazing opportunity to develop competitive skills.
If you are strong in persuasion, problem-solving and have the right experience for the job, then apply for the position of Service Manager at Naveo Commerce Ltd. today!

Naveo Commerce offers you a chance to work in an inspiring and fast-growing company that is changing the way we all shop and interact with stores. Together we are building world-class software for online retail in close touch with our local and international customers.

We are looking for a Service Manager to join our Customer Success team. We focus on delivering the right solutions to customers, with the highest quality in the shortest sustainable lead time. The Service Manager ensures excellent customer service, maintains strong relationships with customers.

If the following sounds good to you, you will fit in our Naveo team:

• We have an agile culture, and we like working with latest technologies
• We value human interaction, relentless improvement, and learning over rigid processes and controls
• We are proud of the product we are creating
• We love learning and helping others learn as we grow in tech
• We believe that it is important to be able to truly be yourself at work

Your responsibilities include:

• Ownership of continuous development work within existing Customer relationships
• Overall responsibility of service maintenance:
• Being the point of Contact for the Customer their releases
• Coordination of Customer releases together with the Release manager
• Monitoring and reporting status of continuous development tasks
• Monitoring the current service levels and key metrics
• Communication between customers and stakeholders
• Onboarding new Customers to Support process
• Ensuring that internal processes are to maintain an excellent level of customer care

You could be what we are looking for if:

• You have previous experience of working as a Service Manager, Project Manager, Project Coordinator or a similar role
• You enjoy complex environments and are capable of balancing priorities from multiple stakeholders
• You have a strong customer service mindset
• You may have experience in working with product development, ecommerce or have a technical background yourself
• You learn fast and adapt to a changing environment
• You are fluent in English

Apply now!

If you think you’d make a great Service Manager, send your application and CV with your salary expectation to Tarkastele sähköpostiosoitetta kohteessa click.appcast.io.

We are continuously looking for exceptional talent and would be happy to hear from you

The Perfect End-to End eCommerce Partner

For retailers – big and small – for whom success depends on growing online, we provide the perfect End to End platform: a cloud-based SaaS solution, with Headless commerce engine, OMS and Fulfilment technology. The solution is ideal for retail, SMBs and Enterprise across all vertical markets. With over twenty years heritage in technology implementations, we take pride in helping our customers achieve long term benefits from the solutions we provide. We can do this, because we’ve done it before, for people just like you. Our partnership with Magento and Episerver will continue as a core consulting arm under Maginus, a Naveo Commerce brand.

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Benefits of working as a Service Manager in Helsinki:

● Company offers great benefits
● Opportunities to grow
● Advantageous package