Support Associate - Remote Work

Job Description:

M-Files is seeking a hardworking and confident Support Associate to join our remote team in Tampere, Pirkanmaa, Finland. As a Support Associate, you will be responsible for providing technical support and assistance to our global customer base. This role requires a high level of decision-making and strategic planning skills to effectively troubleshoot and resolve customer issues.

Responsibilities: 1. Providing technical support to customers via phone, email, and chat channels. 2. Troubleshooting software issues and escalating complex problems to the appropriate teams. 3. Documenting customer interactions and resolutions in a CRM system. 4. Collaborating with cross-functional teams to improve product usability and customer satisfaction. 5. Assisting in the development of training materials and documentation for customers. 6. Participating in continuous training and development to stay updated on product knowledge and industry trends.

Requirements: 1. 2+ years of experience in a technical support or customer service role. 2. Strong decision-making and strategic planning skills. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and CRM software. 6. Bachelor's degree in a related field is preferred. 7. Comfortable working in a remote environment with flexible hours.

Benefits: 1. Free accommodation for remote workers. 2. Remote work flexibility. 3. Paid overtime opportunities. 4. Opportunities for career advancement and professional development.

Working Environment: At M-Files, we pride ourselves on creating a working environment that transcends borders and promotes collaboration on a global scale. Our team is made up of diverse professionals who bring unique perspectives and experiences to the table. We believe in fostering a culture of inclusion, creativity, and innovation.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: M-Files is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.