Support Representative - Remote Work

Job Description:

SSH Communications Security is seeking a passionate and motivated Support Representative to join our team. As a Support Representative, you will be responsible for providing excellent customer service and technical support to our clients remotely. This is an entry-level position, ideal for individuals with at least 1 year of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide technical support via phone, email, and chat - Troubleshoot and resolve technical issues related to our products and services - Collaborate with other teams to ensure customer satisfaction and problem resolution - Document customer interactions and maintain accurate records in our CRM system - Identify and escalate priority issues to the appropriate team members - Stay up-to-date on product knowledge and industry trends to better assist customers - Provide feedback to improve customer experience and product usability

Requirements: - Strong communication skills and a customer-centric approach - Ability to analyze problems and adapt quickly to changing situations - Technical knowledge or experience in IT, cybersecurity, or related field is a plus - Ability to work independently and as part of a team - Strong organizational skills and attention to detail - Proficiency in using CRM software and helpdesk tools - Must be able to work remotely and independently with minimal supervision

Personality Traits: - Passionate about providing excellent customer service - Motivated to continuously improve and learn new skills

Soft Skills: - Strong analytical skills to troubleshoot and solve technical issues - Adaptability to navigate changes in technology and customer needs

Benefits: - Relocation allowance for eligible candidates - Travel and spending expenses covered - Medical coverage included

Working Environment: At SSH Communications Security, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work with a dynamic team of professionals who are passionate about cybersecurity and customer service.

Deadline to Apply: Please submit your application by May 22, 2024.

Equal Opportunity Statement: SSH Communications Security is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.