Tactical Access Program Manager

• Senior Program Manager
• Espoo, Finland
• Permanent, Full Time
• Hybrid

Who are we?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!!

Why should you work for us?

ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. You will work with varied, diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realise that without great people we can not succeed, therefore you will be an integral, valued and appreciated colleague, with the ability to directly shape the vision and direction of the business. 

We actively support Continuous Professional Development, and will provide access to a range of avenues to allow you to succeed, including courses, training and attendance at conferences. ICEYE is a place where your development, your growth and your success is a priority. 

About the role

ICEYE’s Data Line of Business (LOB) carries the responsibility for maximizing the revenue from the ICEYE constellation of more than two dozen synthetic aperture radar (SAR) earth observation satellites. ICEYE sells access to this imaging capacity to commercial and government customers around the globe.

In this position you will report into the Data LOB Product organization. The Product organization carries the responsibility of designing, building, and deploying products that enable seamless customer access to the ICEYE constellation, and in so doing, continue to grow the business. Some of these products entail the delivery of an on-premises satellite ground system to the customer.

The satellite ground system, which is deployed into the customer’s environment, enables the customer to rapidly and fluidly access ICEYE satellite imaging capacity. You will be responsible for the successful delivery of ground systems to these customers through the full program lifecycle, starting with initial program scoping, through negotiations and contract award, and finally delivery and customer acceptance.

In addition, you will work with vendors for subsystems and also the facilitation of a ground station operations and maintenance program through the life of the infrastructure.

Your success in this role will be evaluated based on successful program delivery, including adherence to milestones and budget within an agreed-to scope; customer satisfaction with the program delivery; and quality of collaboration with external and internal stakeholders.

What will you do in this role?

• Program leadership. Lead one or several programs/projects as assigned by the Head of Product, Data. This task specifically entails the delivery of a successful customer satellite and ground station solution
• Establish program goals, deliverables and success criteria in collaboration with internal and customer stakeholders
• Develop and maintain program plans, schedules, budgets, and resource allocations
• Identify and assess program risks, dependencies, and critical path activities. Build and maintain a risk register. Proactively anticipate and address issues that may impact program timelines, budget, or quality
• Establish effective reporting structure and communication channels and mechanisms to ensure timely and accurate information flow among program team members, stakeholders, and senior leadership. Reporting will include operational and financial metrics / KPIs
• Facilitate and remedy customer escalations of issues and complaints
• Collaborate with cross-functional teams to ensure program success and satisfy operational and financial reporting requirements
• Customer negotiations. Support customer contract negotiations by defining program scope; establishing program milestones; identifying risks and mitigations; and estimating costs
• People management. Build and lead high-performing program teams in a matrixed organization, providing clear direction, guidance, and support
• Over time, build a team to scale the Data LoB program delivery capacity
• Vendor management. Develop criteria to qualify external vendors; support creation of specifications for externally-supplied subsystems; support contract negotiations with vendors; and manage flowdown of contractual obligations to external vendor base.
• Create and maintain supplier scorecards
• Internal capabilities-building. Contribute to the development and implementation of program management best practices, methodologies, and frameworks
• Introduce strategies and methodologies to enhance program management discipline and successful execution

Requirements

Required :

• Bachelor’s degree in business, engineering, or a related field
• 10 years of experience in project or program management, with a proven track record of successful delivery of large programs involving complex systems and technology. For example: IT, telecom, defence, aerospace, automotive, automation
• Proven track record in leading and managing cross-functional teams
• Strong leadership and management skills. High attention to detail
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with stakeholders at all levels of the organization. Particular focus on ability to effectively represent ICEYE in senior customer engagements
• Ability to inspire and motivate team members
• Strong analytical and problem-solving skills
• Ability to identify and mitigate program risks and issues
• Excellent knowledge of program management processes, tools and techniques
• Ability to navigate challenging situations constructively, positively, and successfully
• Tolerance for ambiguity. Ability to respond constructively to fluid, fast-moving business contexts and objectives
• Ability to travel internationally up to ~25% of time
  
  

Preferred :

• Master’s degree in business, engineering, or a related field
• Experience in the defence or aerospace sectors
• Experience from product development within a complex system
• Experience creating and implementing the operation of programs for customer infrastructure
• Knowledge of physics, hardware and/or software design
• Experience with remote sensing science, tools, and / or methodologies
• Track record in change management
• Knowledge and experience with remote / on-prem systems
• Project or program management for governmental buyers of technology
• Relevant certifications such as PMP (Project Management Professional) or PgMP (Program Management Professional) etc.

Benefits

What do we offer?

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• Occupational healthcare, occupational and private insurance
• A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
• Phone subscription with iPhone of choice 
• Relocation support (i.e. flight tickets, accommodation, relocation agency support)
• Time for self-development, research, training, conferences, or certification schemes
• Inspiring and collaborating offices and silent workspaces enable you to focus
• A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission
• Base salary range for this position is 10,000-11,500 Euro per month (gross) contingent on your experience level, and will be negotiated individually.

Diversity, equity, and inclusion

At ICEYE, we believe that diversity isn't just a buzzword – it's our greatest asset. 

We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences. 

Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger. 

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. 

Read more about ICEYE and working with us at iceye.com