Number of Applicants
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Join our a+ team! At Accountor, we are forerunners for the future. Together, we help and support thousands of companies to manage their business better and more efficiently. We do this by providing the best financial management software and services on the market. Development, curiosity, and growth give us purpose – we really have the ambition to be one step ahead and learn together. We know that new ideas require an open mind and the right setting, and that is why we focus on providing you with a supportive and flexible work environment to get things done.
In your role as a Technical Customer Support Advisor, you get to help our customers succeed with the solutions we provide. You provide guidance, advice, and solutions over the phone, email, and chat. Your day will involve responding to questions related to e-invoicing, e-payroll, and EDI messages. You will be using SQL queries and have the opportunity to learn more about the world of e-invoicing.
Customer service doesn't always come with ready-made instructions for every situation. Therefore, we expect you to be a persistent and curious person who wants to find the right solution for each customer. You want to create excellent customer encounters, and you have an enthusiastic and open attitude. We assist our customers in the Finnish language, and our corporate language is English.
You will enjoy working with us if you want to work in a solution-oriented manner and take independent responsibility for your work. In Elina’s team, we have a great atmosphere and help each other out, even though we work with a flexible hybrid model. With 12 people in the team, collaboration is key. For the team, the most interesting aspect of the job is solving technical issues and getting into the nitty-gritty of technology. This would be the perfect starting point for someone truly interested in the IT field!
Your team consists of experts on our solutions who will support you in succeeding in this role. The team of eleven is located at our headquarters in Espoo but we also have locations in Tampere, Turku, Oulu, Jyväskylä, and Stockholm. The onboarding will happen at our Espoo office and there might be some other common events in Espoo. This is a temporary position until the end of November 2024.
Accountor Group is a leading cloud-based FMS and HR SaaS software company supported by its tech-enabled services business. Almost 300 technology professionals work in Accountor software. In total, the group employs about 2,500 professionals in six countries. Our mission is to help our customers use the possibilities of modern technology and digitalization in their everyday work. The group's headquarters is in Espoo, Finland. In addition to Finland, we operate in Sweden, Norway, Denmark, Netherlands, and Ukraine. The turnover of the Accountor Group was 260M€ in 2022.
In this position you will work as a part of Accountor Group’s FMS (Financial Management Software) cluster. For more information on our product portfolio, please visit our websites: Procountor , Ecom , Isolta , Apix , eTasku .
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