Web Chat Specialist - Remote Work

Job Description:

Kamux is seeking a proactive and customer-focused Web Chat Specialist to join our team on a full-time remote basis. As a Web Chat Specialist, you will be responsible for engaging with customers via online chat to provide information, answer inquiries, and offer support on our website.

Responsibilities: - Respond to customer inquiries and provide assistance in a timely and professional manner through web chat - Assist customers with product information, pricing, availability, and any other questions they may have - Maintain a high level of customer satisfaction by ensuring all inquiries are resolved efficiently and effectively - Collaborate with other team members to ensure a seamless customer experience across all channels - Use resources and knowledge to troubleshoot and resolve customer issues - Document all customer interactions and feedback to improve overall service quality - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers

Requirements: - 3 years of experience in customer service or a related field - Resourceful and confident approach to problem-solving and customer interactions - Strong teamwork and adaptability skills to work effectively in a remote environment - Excellent written communication skills with a keen eye for detail - Ability to multitask and prioritize in a fast-paced work environment - Proficiency in using online chat platforms and customer service tools - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Disability insurance - Joining Bonus - Gym membership

Working Environment: Join Kamux and be part of a company that pioneers change and sets industry benchmarks. Our team is dedicated to delivering exceptional customer service and creating a positive impact in the automotive industry. We prioritize collaboration, innovation, and continuous improvement to drive success for our customers and employees.

Deadline to apply: June 22, 2024

Equal Opportunity Statement: Kamux is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.