Customer Experience Analyst Finnish

Role: Customer Experience Specialist (Finnish & English)
Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Are you fluent in Finnish and English and ready to combine your language skills with an exciting career abroad? Our client is seeking a Customer Experience Specialist to join their international team in Sofia, Bulgaria. This role offers a chance to grow professionally while living in one of the most affordable and vibrant capitals.

About the Role

As a Customer Experience Specialist, you'll be the trusted advisor for users of world-leading digital products. Whether by phone, email, or chat, you'll help customers solve issues, maximize their product use, and enjoy a smooth experience.

Don't worry if you don't have a tech background our fully paid training program will provide all the knowledge and tools you need to thrive.

Key Responsibilities

• Deliver professional and friendly support across multiple communication channels.
• Use CRM systems, ticketing platforms, and internal tools to manage cases efficiently.
• Troubleshoot customer inquiries within defined service levels.
• Consistently meet performance targets such as resolution rates, response times, and customer satisfaction.
• Collaborate with colleagues to share insights and best practices.
• Participate in regular training and stay updated on new products and features.

What You'll Need

• Fluency in Finnish and English (written and spoken).
• Excellent communication and interpersonal skills.
• Strong active listening and problem-solving abilities.
• Willingness to follow structured processes and adapt to new tools quickly.
• Self-motivation and a genuine passion for helping others.

What's on Offer

• Competitive salary with stable career progression.
• Relocation package: financial support for flights, hotel stay, and housing assistance.
• Flexible contract options, including part-time.
• Fully paid training no tech background required.
• Additional health insurance and access to over 50 lifestyle benefits.
• Supportive, multicultural work environment where growth and teamwork are celebrated.
• Employee referral program and bonuses.

Why Bulgaria?

Bulgaria offers a unique blend of opportunity and lifestyle:

• Affordable cost of living, letting your salary go further.
• Rich cultural life with festivals, history, and vibrant nightlife.
• Nature within reach ski resorts, beaches, and hiking trails.
• Dynamic expat community in Sofia and beyond.
• Strategic location with easy travel access across Europe.

This role is more than a job it's a chance to grow your career while experiencing life in a welcoming, diverse, and affordable European country.

About the Company

Our client (NYSE & TSX: TIXT) employs over 4,600 people in Bulgaria and is recognized globally for delivering customer experience, AI, and digital solutions. They are committed to growth, inclusion, and employee well-being.

Equal Opportunity Statement: The company embraces diversity. All qualified applicants will be considered without regard to race, gender, age, religion, disability, or sexual orientation.

If you're ready to start a new chapter abroad, apply today and join the team in Sofia this September!