Customer Retention Manager

As a Customer Retention Manager, you’ll own the customer renewal lifecycle and ensures high retention across assigned accounts. You'll acts as the primary point of contact for renewals, coordinating internally with Sales, Support, Legal, and Finance to drive timely, value-aligned contract continuations.

Key Responsibilities

• Manage the end-to-end renewal process, including outreach, negotiation, and execution.
• Proactively identify and mitigate churn risks, collaborating closely with Customer Success.
• Maintain accurate renewal forecasts and reporting in CRM systems.
• Partner with Sales and Product to identify upsell and cross-sell opportunities during renewal cycles.
• Ensure pricing, licensing, and commercial terms are aligned with company strategy and customer needs.
• Support continuous improvement in the renewal playbook and retention strategy.

Success Metrics

• Renewal Rate / Net Revenue Retention (NRR).
• On-time renewal execution.
• Customer satisfaction during the renewal process.
• Accuracy of renewal pipeline forecasting.

What You’ll Bring

• 5+ years in B2B inside sales or sales development, ideally in a software/SaaS or deep-tech environment—experience selling embedded or technical solutions is a strong plus.
• Fluent in English.
• Proven success in exceeding quotas within a fast-paced, target-driven setting.
• Quick to master complex, technical product features and articulate value to diverse stakeholders.
• Hands-on experience working with Salesforce.
• Self-starter who thrives both independently and as part of a cross-functional team; comfortable embracing a growth mindset.
• • Prior experience of building and managing teams is seen as a bonus.

What We Offer

• The chance to shape world-class embedded data solutions used by top automotive, aerospace, industrial, smart energy, and medical customers.
• A supportive, hybrid work culture based in Helsinki with colleagues across Finland, Hungary, Japan, the U.S., and beyond.
• Competitive compensation and professional development.
• Very Flexible working hours.

About Tuxera

Tuxera delivers quality-assured data storage, networking, and encryption software to industry leaders worldwide. Our vision is to make every bit of data easy to manage and accessible exactly when and where it’s needed. Join our team of 100 professionals from over 17 nationalities and help us power the next wave of embedded innovation.