Customer Success Manager

RELEX Solutions creates cutting-edge supply chain and retail planning software. Within our unified platform, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions. We’re curious and passionate challenge-seekers creating the future of retail today. RELEX Solutions is a profitable hypergrowth company employing over 2,000 people globally. In times of rapid change, fragmented consumer demand, new sales and fulfilment channels, and supply chain disruption, RELEX’s AI-driven, cloud-based platform helps retailers and brands move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs. In 2022 RELEX announced the successful closure of a €500M funding round, bringing the company’s valuation to €5B.

Do you want to join a team of talented colleagues where everyone’s input is valued? We believe in transparency and using common sense; putting an end to stupid things and treating your colleagues as your friends are some of our Company core values. We are serious about what we do, but do not take ourselves too seriously. We get excited when facing new challenges where we can put our skills to test, but make sure to have fun whilst doing so.

If you thrive when building excellent customer relationships, ensuring customer satisfaction and developing outstanding planning process within retail and manufacturing – we give you the opportunity to experience all this and more. Our team consists of 7 Customer Success professionals and we are now looking for a full-time Customer Success Manager to join our RELEX family in Helsinki office to manage our customers in Finland, Baltics and Centr al Eastern Europe.

What you’ll be doing:

• Building and maintaining customer relationships on strategical level with decision makers
• Working with your customers with a strong consultant mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize the efficiency at our customers
• Communicating the achieved measurable value and proactively identify development needs at our customers
• Identify opportunities and lead upsell/cross-sell deals from start to finish
• Work closely with our product development and the pilot customers of our new initiatives
• Establish and coordinate the right expertise network from RELEX needed to support the customer goals
• Monitoring customer’s key performance metrics and taking necessary actions to improve them
• You will be measured on customer satisfaction NPS (Net Promoter Score), referencability, growth (upsell/cross-sell bookings) and the value RELEX bring to our existing customers by measuring KPIs & ROI

What you’ll bring to the table:

In this role you preferably have experience and knowledge from SaaS solutions and from effectively working with these tools as drivers of business value. You have a proven track record of acting as trusted advisor to customer, ensuring high customer satisfaction, and managing relationships to senior management.

Desired Background:

• Experience in Business-to-Business (B2B) relationship building on executive/senior level in large organizations and developing customer accounts
• Experience from strategic account management and proven success in commercial growth for your customer base
• Excellent communication skills inFinnish and English. We are also open to Non-Finnish candidates with strong market understanding in the Baltics or CEE.
• Experience from working with customers in grocery, consumer packaged goods (CPG), DIY, fast-moving consumer goods (FMCG) retailers or suppliers seen as an advantage

What we offer you in return :

• Responsibilities with company-wide implications from day one
• Responsible for customer development and relationship management with our customers C-level
• A front row seat within the international customer organization of a rapidly growing software company
• A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
• International career and learning opportunities
• A position where you can help retailers fight against food waste

Our Helsinki Office

RELEXians can be found around the world, but here we’re based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office!

Across RELEX, our people are supported and rewarded. In Finland, we go even further. As well as:

• Flexible and hybrid working
• Extensive physical and wellbeing support
• Up to 8 weeks of annual leave per year
• A true hybrid-working policy (home and office)

We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements. As we’re a diverse team of smart, motivated and fun people, we also have an office gym, host monthly sports and culture events (think kayaking, brewing club and more), offer a mobile phone package and bike leasing.

Are you the one we’re looking for? Apply today and become RELEX!

We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX – apply today.

You can apply by sending your cover letter and resume through the application form as soon as possible, but no later than 19th , November, 2023. If you have questions, our Head of Customer Success, Anne Liiri is happy to answer them by phone (+358 40 771 7170) during office hours or by email ( [email protected] ).