Customer Success Specialist - Technical

A Customer Success Specialist - Technical

We are now looking for a Customer Success Specialist to join the HyperIn Customer Success team in Helsinki.

HyperIn provides cutting-edge software and digital solutions for the commercial real estate sector, with a particular emphasis on shopping centres. We collaborate with premier shopping centres in Finland and across the Nordics, delivering superior digital products that enhance the shopping centre experience.

Founded in Finland in 2008, HyperIn is a Red Herring Top 100 Winner, widely recognized as a leader in innovation and technology in Europe. Our commercial management platform for retail real estate is extensively utilized across Europe and Asia, with R&D centres in Finland and Hong Kong and authorized distributors in North America, Middle East, and Asia.

We've earned the trust of industry giants like Citycon, Colliers, Clear Channel, MTR, and NewSec. Known for fostering high-performing teams and swift execution, we're more than just keeping pace with the industry - we're shaping its future. Join us on this thrilling journey. Find out more at hyperin.com

What you’ll do

As a Customer Success Specialist your duties include consulting customers on solutions related to HyperIn services. You will provide 1st and 2nd line support to customers and take responsibility for tickets received by telephone, email and our chat and investigate and resolve issues while keeping our customers up-to-date throughout.

You will work closely with other Customer Success colleagues, account management and sales, and development teams to ensure we can resolve customer queries. Moreover you will provide training, support and on-going configuration assistance to our customers on how to effectively utilize our solutions to ensure they continue to obtain value.

You are constantly developing and improving our support processes, tools and services as well as providing world-class customer service. You have an integral role in maintaining good customer relationships and in sharing customer feedback with account management and product development. In addition, you take part in other Customer Success service delivery team tasks, for example project delivery and deployment tasks as needed.

We are looking for a candidate who has:

• Bachelor’s degree or equivalent in IT engineering
• Knowledge of HTML
• Knowledge of relational databases
• Good knowledge of Excel functions
• Experience with SQL language and MySQL Workbench tool
• Excellent time and task management skills, including task prioritization and ability to see the big picture
• Good troubleshooting and problem-solving skills
• A collaborative, positive attitude and solution-focused approach
• The ability to build relationships with clients
• Strong written and spoken communication skills in Finnish (mandatory) and English
• Interest in learning new technologies and new skills
• Practical experience with help desk software, such as Zendesk is considered an advantage

You are the right candidate for us if, in addition to the above, you are a "hands-on" type of a person who is not afraid to step outside the comfort zone and is driven, energetic and cares about the quality of your work. You understand the need for effective processes and constantly want to improve them.

What we offer:

At HyperIn, you'll find a dynamic, collaborative, fast-paced, and diverse environment that values trust, autonomy, and continuous learning. We appreciate your expertise and commitment, and in recognition, we offer a competitive salary up to per month, based on your experience and skills. We equip you with high-end tools, provide ample opportunities for professional growth, and maintain a supportive environment to help you excel in your career.

And we're not just all work and no play! Our brand-new headquarters in Helsinki provide an inspiring sea view, a modern and comfortable environment, snacks and drinks, a pet-friendly policy, and even an on-site gym. Plus, we operate on a hybrid work model, so you'll have flexibility with a sprinkle of office fun when required.

If you're looking for a workplace that fosters self-growth, diversity, individualism, and a healthy work-life balance, we'd love to hear from you. Please send your CV, application and salary expectations to:

hr(at)hyperin.com

Latest on October 8th, 2023

If you're residing outside Finland and interested in working with us, please ensure you have the necessary work permit for Finland.

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