Customer Support Account Manager

Company : Ga Telesis

Job Type : Full Time

Vantaa, Finland

Job Description - Customer Support Account Manager

GA Telesis Engine Services (GATES) is a full-service engine overhaul and repair station located at Helsinki International Airport in Vantaa, Finland, specializing in both heavy maintenance and light repairs (SPAH) for General Electric and CFM International engines.

We are now looking for a Customer Support Account Manager to join our Customer Support team.

As a Customer Support Account Manager, you will act as the primary point of contact for assigned customer accounts throughout the entire engine repair process — from induction to delivery and beyond. In this role, you will coordinate commercial and operational activities according to engine service agreements, facilitate transactions, and ensure that every customer receives the high‑quality support our company is known for.

You may come from either a technical or commercial background. What matters most is your motivation to learn the engine repair process and your ability to translate that knowledge into excellent customer service and clear communication between our customers and internal stakeholders. At GATES, we prioritize teamwork and close collaboration, which is why we expect our employees to work on-site at our office. This is a full-time, permanent position.

Responsibilities:

Act as a primary point of contact for assigned customer accounts during and after engine repair process
Monitor, understand, and clearly communicate engine repair status and progress to customers
Ensure timely resolution of issues by efficiently coordinating information and requests between customers and internal teams
Communicate and collaborate effectively with multiple departments, such as Logistics, Planning and Production
Ensure terms of agreement are followed
Build and maintain strong, long-lasting customer relationships
Maintain CRM updates
Coordinate customer visits on-site when needed
Travel occasionally for customer meetings and industry events
Provide occasional support to the Commercial Support & Sales team with proposals and negotiations

Requirements:

Bachelor’s degree in relevant field, such as mechanical engineering or business administration, or equivalent knowledge/experience
Minimum 3 years of related experience in customer support, account management or project management
Ability to manage multiple accounts and projects simultaneously while maintaining strong attention to detail and an organized way of working
Excellent communication skills both written and spoken in English; Finnish language skills are considered a strong advantage
Strong problem‑solving skills with the ability to identify issues, propose solutions, and drive continuous improvement
Customer‑focused mindset with a proactive, service‑oriented attitude
Ability to interpret contract language
Willingness and ability to learn the technical aspects of turbine engine technology and the engine repair process
Ability to identify problems, and come up with solutions, with strive for continuous improvement
Flexibility in working hours to support business needs across different time zones
Experience in working with ERP and CRM systems (IFS, Jira and Salesforce preferred)
Valid Driver’s license

We offer you:

An interesting task in a growing international company in a fascinating industry
A nice team around you and modern work tools
The opportunity to influence your work and grow with responsibilities
Flexible working hours
Comprehensive occupational health services
Cultural and sports benefits
Various personnel events - we have Sweet Friday every week!
Personnel discounts, e.g. for companies operating in the airport area

Does this sound like your next career step? Please send your CV and a cover letter to us no later than 24.5.2026.

For more information about the role, please contact Customer Support Manager Vadim Adel by email [email protected].

If you want to learn more about the company, please check the following video: https://www.youtube.com/watch?v=YI8nf0soh-Q

As a condition of employment, a security clearance will be conducted by Finavia Oyj and the Finnish Security Intelligence Service (SUPO) in accordance with the Security Clearance Act (726/2014).

Original job Customer Support Account Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Ga Telesis

GA Telesis is a leader in commercial aviation offering aircraft leasing, overhaul & MRO repair, replacement parts and 24/7 AOG support.

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Customer Support Account Manager

Job Description - Customer Support Account Manager

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