Number of Applicants
:000+
Help the team implement customer support processes and tools to streamline operations;
Actively respond to player inquiries, feedback, and issues, ensuring a prompt and professional resolution;
Collaborate with cross-functional teams to gather insights and contribute to product improvements based on player feedback;
Maintain a comprehensive understanding of our products to provide accurate and helpful information to players.
1+ year of experience in customer support within the gaming industry;
Experience working with Zendesk/Helpshift or other support tools;
Strong English communication skills, both written and verbal;
Ability to respond promptly and professionally to player inquiries;
Knowledge of community management is a plus but not mandatory.
Competitive salaries, reviewed on a timely basis, or personal achievements and involvement in the project;
Full social package, and medical assurance according to IT Park Moldova for office employees;
5 sick days, 28 calendar days of vacation;
Working in a team of talented and passionate professionals, with the ability for fast growth in professional terms;
Five days full-time, flexible working hours.
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